MyPocket Prepaid Mastercard® - Terms and Conditions
Valid as of 17 December 2020
IMPORTANT INFORMATION: These terms and conditions (“Agreement”)
govern the use of the Payment Services defined in Clause 1, which are supplied
by PFS Card Services (Ireland) Limited, Front Office, Scurlockstown Business
Park, Trim, Co. Meath, C15 K2R9, Ireland whose details are in Clause 2 (“we”,
“us”, “our”) to any person whose application we approve (“Customer”, “you”, “your”). Words that
begin with a capital letter have the meaning given either where they first
appear in this Agreement or in Clause 1.
This Agreement includes the terms of our Privacy
Policy.
By activating your Card, you agree that you have read and understood
the terms of this Agreement (a copy of which you may download and store at any
time). This Agreement shall commence at that time and continue unless cancelled
under Clause 10 or terminated under Clause 12. We reserve the right to change
this Agreement by giving 2 months’ notice to you in accordance with Clause 18. If we do this, you may terminate this
Agreement immediately and without charge before the proposed changes take
effect, otherwise you shall be deemed to have accepted such changes when the 2
months’ notice expires. However, you agree that changes to the Applicable
Exchange Rate may be applied immediately and at the rate quoted via the Payment
Service at the time of the relevant Transaction. Please also read the conditions of redemption, in Clause 11 before
activating your Card.
We will communicate with you in English (the language in which this
Agreement was agreed with you on registration for your Account). Key
information relating to your Transactions will be provided to you at the email
address you register with us and/or in your Account. You may access, download
and print this information at any time by logging in to your Account. In
addition, you agree that we may provide notices or other information to you
from time to time by posting it in your Account, emailing it to your registered
email address, mailing it to your registered physical address, calling you by
phone or sending you mobile messages. Notices to you by email or mobile
messages shall be deemed given 24 hours after the email is sent, unless the
sending party is notified that the email address is invalid. Notices sent by registered
mail shall be deemed to have been received three days after the date of
mailing. You may contact us as specified in Clause 2.
You may request a copy of any legally required disclosures
(including this Agreement) from us via the contact details in Clause 2, and we
will provide this to you in a form which enables you to store the information
in a way that is accessible for future reference for a period of time adequate
for the purposes of the information and which allows the unchanged reproduction
of the information stored via, for example; our website, your Account or by
email.
1.
Definitions &
Interpretation
In
this document, if we use words that start with a capital letter, that means the
word has been defined in this ‘Definition & Interpretation’ section.
“Account” or
“E-Wallet” |
A data
account in our systems where we record your Available Balance, Transaction
data and other information from time to time; |
“Account
Closure Fee” |
Has the
meaning given in the attached Fees & Limits Schedule; |
“Account Information
Service” |
Means an
online service to provide consolidated information on one or more payment
accounts held by the payment service user with another payment service
provider or with more than one payment service provider; |
“Account
Information Service Provider” or “AISP” |
The supplier
of an Account Information Service; |
“Additional
Cardholder” |
Where
applicable, a person who holds a Secondary Card; |
“Applicable
Exchange Rate” |
The exchange rate available on our website https://prepaidfinancialservices.com/en/exchange-rates ; |
“ATM” |
An automated
teller machine is an electronic telecommunications device that enables
Customers to perform financial transactions, particularly cash withdrawal,
without the need for a human cashier, clerk or bank teller; |
“Authorised
Person” |
Means any
person to whom you authorise us to access your Account; |
“Available
Balance” |
The amount of
E-money issued by us to you but not yet spent or redeemed; |
“Beneficiary” |
A natural person or a legal entity designated by the Customer when entering a request for International
Money Transfer, who will receive the E-money sent by the Customer from his Account; |
“Business Day” |
Monday to
Friday, 0900hrs to 1700hrs GMT, excluding bank and public holidays in Ireland; |
“Card” |
A prepaid
Mastercard card issued by us and linked to your Account, which can be used to
spend your Available Balance wherever Mastercard cards are accepted; |
“Card
Replacement Fee” |
Has the
meaning given in the attached Fees & Limits Schedule; |
“Card Scheme” |
The operator
of the payment scheme under which we issue each Card; |
“Customer Due
Diligence” |
The process
we are required to go through to verify the identity of our Customers; |
“Customer
Funds Account” |
The
segregated bank account where we hold relevant funds corresponding to your
Available Balance in accordance with the safeguarding provisions of the
Electronic Money Regulations 2011; |
“Direct
Debit” |
An automated
payment method set up between you and us to send payments to organisations in
accordance with a direct debit mandate given by you to the organisation which
manages the frequency and amount of each payment; |
“E-money” |
Monetary
value issued by us to your Account on receipt of funds on your behalf in our
Customer Funds Account, equal to the amount of funds received; |
“European
Economic Area” or “EEA” |
The means the
European Union (“EU”) member states, as well as Iceland, Liechtenstein and
Norway; |
“Fees” |
The fees
payable by you for the Payment Services as specified in the attached Fees
& Limits Schedule; |
“IBAN” |
Means an
International Bank Account Number used to identify bank accounts for the
purposes of international payments; |
“International
Transfer” |
A service
whereby you instruct us to send E-money to a Beneficiary in a currency other
than the local currency in which your Card is
denominated, quoting all the information required to identify
the Beneficiary and the method used to deliver the money; |
“Merchant” |
A retailer who
accepts Payment for the sale of goods or services to you. |
“Mobile
application” |
Mobile application named
MyPocket, edited by Fair-eZone SAS, freely available for download on App
store and Google Play. The direct download link to the MyPocket application
is referenced on www.mypocket.io. “MyPocket”
is a registered brand of Fair-eZone SAS; |
“Payment” |
Means a
payment for goods or services using a Card; |
“Payment
Initiation Service” |
Means an
online service to initiate a payment order at the request of the payment
service user with respect to a payment account held at another payment
service provider; |
“Payment
Initiation Service Provider” or (“PISP”) |
Is a payment
service provider who supplies a Payment Initiation Service; |
“Payment
Services” |
The services
supplied by us to you under this Agreement, including issuing Cards and
Accounts, and executing Transactions; |
“PCSIL IBAN” |
A virtual
IBAN issued by our bank service provider that we allocate to your Card or
your Account which can be used by you or others for Direct Debits or for the
purpose of making a SEPA Transfer of funds that will result in a credit or
debit of the relevant funds to your Account; |
“Programme
manager of MyPocket programme” |
Fair-eZone, a company
incorporated in France under company number RCS Nanterre 800 845 323 with
registered office: 20 Bis Rue Louis Philippe 92200 Neuilly-sur-Seine.
Fair-eZone is approved by the Central Bank of Ireland as an EMD Distributor
of PCSIL; |
“Redemption Fee” |
Means the fee applied by us for the return of funds to an
IBAN Account holder, or Cardholder following a request for redemption by an
IBAN Account holder Cardholder under this Agreement, as specified
in the attached Fees & Limits Schedule; |
“Secondary
Card” |
Where
applicable, any extra Card which is issued to a Customer or Authorised
Person; |
“SEPA
Transfer” |
A facility
whereby you instruct us to send Euros to a bank account elsewhere in the
Single Euro Payments Area (“SEPA”),
quoting the IBAN of the intended recipient of the funds; |
“Simplified
Due Diligence” |
A lighter
form of Customer Due Diligence, resulting in certain lower Card and Account
limits; |
“Transaction” |
A Direct
Debit, an ATM withdrawal, a Payment, a Transfer, an International Transfer or
a SEPA Transfer; |
“Transfer” |
A transfer of
E-money from one Account to another Account; |
“Virtual Card” |
A Card number
issued by us for the purpose of making a Payment without also issuing any
corresponding physical card; |
“Website” |
Web site available
at www.mypocket.io, edited by
Fair-eZone SAS; |
2.
Contact and Regulatory
Information
2.1.
Your Card or Account can be managed online
through the Mobile application or via email to support@mypocket.io
or by phone to +33 1 86 26 93 35.
To report your Cards lost or stolen please use the Mobile application or call +33 1 86 26 93 35 or email to support@mypocket.io.
2.2.
The issuer for Your MyPocket Prepaid Mastercard
Card and provider of the Payment Services is PFS Card Services (Ireland) Limited
(PCSIL). PCSIL is registered in Ireland under Company Registration Office Number
590062. Registered Office: Front Office, Scurlockstown Business Park, Trim, Co.
Meath, C15 K2R9.
2.3.
PCSIL is authorised and regulated as an e-money
issuer by the Central Bank of Ireland registration number C175999.
2.4.
Details of the PCSIL authorisation by the Central
Bank of Ireland is available on the public register at http://registers.centralbank.ie/DownloadsPage.aspx .
2.5.
PFS Card Services (Ireland) Limited acts as the
programme issuer.
2.6.
Fair-eZone SAS is the Programme manager. Fair-eZone
is a company incorporated in France under company number RCS Nanterre 800 845
323 with registered office: 20 Bis Rue Louis Philippe 92200 Neuilly-sur-Seine,
France.
2.7.
PCSIL is licensed as an Affiliate member with
the Mastercard Scheme. Mastercard is a registered trademark of Mastercard
International Incorporated.
3.
Type of Service, Eligibility
and Account Access
3.1.
Your Card is not a credit card and is not issued
by a bank. Regardless of the type of Card(s) you have, you will have only one
Account where your Available Balance is located.
3.2.
Your Payment Services may not be activated
unless we have been provided with the required information so that we may
identify you and can comply with all applicable Customer Due Diligence
requirements. We shall keep records of such information and documents in
accordance with all applicable legal and regulatory requirements.
3.3.
Reference to a currency (e.g. Euros € or
Sterling £) shall mean that amount or the local currency equivalent in which
your Card is denominated.
3.4.
Any Transaction on your Card in a currency other
than the currency in which your Card is denominated, will require a currency
conversion using an Applicable Exchange Rate.
3.5.
The Available Balance on your Card and/or
Account will not earn any interest.
3.6.
The Payment Services are prepaid payment
services and not a credit or bank product, you must therefore ensure that you
have a sufficient Available Balance from time to time to pay for your
Transactions and applicable Fees. If for any reason a Transaction is processed,
and the Transaction amount exceeds the Available Balance, you must repay us the
amount of such excess immediately and we shall be entitled to stop any existing
or subsequent Transactions from proceeding.
3.7.
This Agreement does not give you any rights
against the Card Schemes, its affiliates or any third party.
3.8.
Only persons over 18 years of age are entitled
to register for the Payment Services.
3.9.
Each time you seek access to the Account we will
ask for your Access Codes (as defined in Clause 8). As long as the correct
Access Codes are entered, we will assume that you are the person giving
instructions and making Transactions and you will be liable for them, except to
the extent provided for in Clause 8. We
can refuse to act on any instruction that we believe: (i) was unclear; (ii) was
not given by you; or (iii) might cause us to breach a legal or other duty; or
if we believe the Payment Service is being used for an illegal purpose.
3.10.
We will do all that we reasonably can to prevent
unauthorised access to the Account. As long as you have not breached the other
terms contained in this Clause 3 or Clause 8, we will accept liability for any
loss or damage to you resulting directly from any unauthorised access to the
Account pursuant to Clauses 14 and 15 of this Agreement.
4.
Service Limits, Direct Debits,
Transfers & SEPA Transfer Payment
4.1.
Transactions may be restricted by Card or
Account type, individual usage patterns and payment risk profiles. Cards are
issued in accordance with regulatory limits and conditions. Limits relating to
the use of Cards can be found in the attached Fees & Limits Schedule and on
the Website at www.mypocket.io. For anti-money laundering and anti-fraud
reasons we reserve our rights to change particular payment restrictions
(including from those published or included herein) without notice and to the
extent required to meet our regulatory obligations.
4.2.
Simplified Due Diligence may be restricted to
domestic ATM access, along with reduced annual maximum load limits and capped
annual withdrawal limits. These limits will be subject to Scheme and regulatory
requirements.
4.3.
You can make a Transfer to another Account or an
International Transfer to a beneficiary in a currency other than the local
currency in which your Card is denominated by signing into your Account and
following the relevant instructions.
4.4.
When sending funds to your Account with us, we
recommend that you or other senders make a SEPA Transfer using your PCSIL IBAN.
4.5.
We cannot be held liable for the payment process
or fees associated with bank(s) and or intermediary bank(s) to process payments
from you to us. Any fee(s) charged by third parties, not limited to receiving,
processing or crediting a payment for you will be deducted by us before
crediting the remaining balance to you.
4.6.
You are responsible for checking and confirming
payment details and fees before making a payment to us or to your Account.
4.7.
Where enabled, you may be eligible to instruct
other organisations to create regular Direct Debits from your Account. You will
be responsible for ensuring that the correct details are provided in order for
the Direct Debit to be created for you. You must ensure at all times that you
have a sufficient Available Balance to allow for the funds to be debited from
your Account. You are responsible for checking the terms and conditions that
have been provided to you by the organisation receiving the Direct Debit
payments.
4.8.
You may incur a charge for unpaid Direct Debits
if there are not enough Available Funds to pay an incoming Direct Debit
request.
4.9.
You accept responsibility for cancelling any
Direct Debit on your Account with the originator directly. Neither PCSIL nor Fair-eZone
will be able to do this on your behalf, and cannot accept liability for any
losses due to your failure to cancel any Direct Debit.
4.10.
PCSIL will credit payments received to your Account
at least once a day and before the end of the Business Day. Amounts received
after the cut off period will be processed the next Business Day and you will
hold PCSIL free and clear from any responsibility is this regard.
4.11.
You may be asked to provide us with evidence of
source of funds in order for us to meet our regulatory requirements, in which
case you agree to provide that evidence promptly. You represent and warrant to
us that the evidence you provide to us is up to date, complete and accurate.
4.12.
Where so enabled you may change your PIN at
selected ATMs subject to a Fee.
4.13.
Where enabled, you may be eligible to instruct
companies to create regular SEPA Transfers from your Irish issued and
registered Account. You will be responsible for ensuring that the correct
details are provided in order for the SEPA Transfer to be created for you. You
must ensure at all times that you have a sufficient balance on your Account to
allow for the funds to be debited from your Account. You are responsible for
checking the terms and conditions that have been provided to you by the SEPA
Transfer originator. PCSIL and/or
Fair-eZone, reserve(s) the right to decline or terminate any SEPA Transfer
instruction(s) that you have requested.
4.14.
You may incur a charge for unpaid SEPA Transfers
if there are not enough funds in your Account to pay an incoming SEPA Transfer
request.
5.
Use of the Payment Services
5.1.
You may access your Account information by
logging into your Account through the Mobile application or the Website. From
here you will be able to view details on your Transactions, including dates,
currencies, charges or exchange rates applied. This information is accessible
at any time and can be stored and reproduced as necessary.
5.2.
You can use the Payment Services up to the
amount of the Available Balance for Transactions.
5.3.
If the Available Balance is insufficient to pay
for a Payment, some Merchants will not permit you to combine use of a Card or
Account with other payment methods.
5.4.
The value of each Transaction and the amount of
any Fees payable by you under this Agreement will be deducted from the Available
Balance.
5.5.
Once a Transaction is authorised, the relevant
payment order may not be withdrawn (or revoked) by you after the time it is
received by us, except for Direct Debits, for which you may revoke the payment
order up until the end of the Business Day before the day agreed for debiting
the funds (see Clause 5.6). A Transaction will be deemed to have been received
by us at the time you authorise the Transaction as follows:
i.
For Payments and ATM Transactions, at the time
we receive the payment order for the Transaction from the Merchant acquirer or
ATM operator, and
ii.
A payment order for a Transfer or SEPA
Transfer is provided to and received by us at the time it is issued by you via
the Account;
iii. A
request for a Direct Debit is deemed to be received on the agreed day (if the
agreed day is not a Business Day, the request shall be deemed to have been
received on the following Business Day).
5.7.
Where a revocation of an authorised payment is
agreed between us and you, we may charge a Fee for revocation.
5.8.
We will ensure that the amount of a SEPA
Transfer is credited to the payment service provider of the payee by end of the
Business Day following the time of the receipt of your payment order. If the
payment service provider of the Merchant is located outside the EEA, we will
effect payment as soon as possible and in any event as required by applicable
law.
5.9.
In order to protect you and us from fraud,
Merchants may seek electronic authorisation before processing any Payment. If a
Merchant is unable to get an electronic authorisation, they may not be able to
authorise your Payment.
5.10.
We may refuse to authorise any use of the
Payment Services which could breach these terms and conditions or if we have
reasonable grounds for suspecting that you or a third party have committed or
are planning to commit fraud or any other illegal or un-permitted use of the
Payment Services.
5.11.
Your ability to use or access the Payment
Services may occasionally be interrupted, for example if we need to carry out
maintenance on our Systems. Please contact Customer Services via the Website to
notify us of any problems you are experiencing using your Card or Account and
we will endeavour to resolve any problem.
5.12.
Where applicable, you may apply to us for up to
3 Secondary Cards, for use by Additional Cardholders on your Account.
Additional Cardholders, for whom you are legally responsible, must be 13 years
of age or older. All other Additional Cardholders must be 18 years of age or
older. It is your responsibility to authorise the Transactions incurred by each
Additional Cardholder on the relevant Secondary Card and to ensure that the
Additional Cardholder keeps to the provision of this Agreement. You are
responsible for their use of the Secondary Card and for paying any amounts they
add to your Account even if the Additional Cardholder does not keep to the
provisions of this Agreement. We accept no responsibility or liability of any
kind whatsoever for use of any Secondary Card by any Additional Cardholder for
Transactions not authorised by you. If you successfully register and request
one, we will send you a Secondary Card in the name of the Additional Cardholder
with a copy of this Agreement, for which we will charge you an Additional Card
Fee. Upon receipt of the Secondary Card, you may give the Secondary Card to the
Additional Cardholder for their use, subject to:
i.
you providing them with the copy of this
Agreement (by using the Secondary Card the Additional Cardholder consents to
the terms of this Agreement, which will then bind you and the Additional
Cardholder in relation to the use of the Secondary Card);
ii. the
condition that the Secondary Card must only be used by that person;
iii. you
continuing to hold the Account and the Card with which the Secondary Card is
associated;
iv. you
informing the Additional Cardholder that you have retained the Primary Card and
that you are still able to use the Account;
v. us
obtaining such further information and documentation in order to enable us to
comply with all applicable Customer Due Diligence anti-money laundering
requirements in relation to the Additional Cardholder.
5.13.
You will remain responsible for the use of the
Payment Services, and for any Fees and charges incurred by the Additional
Cardholder(s), and you will continue to be regarded as the holder of any funds
already or subsequently loaded on the Account. The use of a Card in relation to
which an Additional Cardholder has been registered will be regarded as
confirmation that you have provided the Additional Cardholder with this
Agreement.
5.14.
You or any Additional Cardholder may ask us to
remove that Additional Cardholder, and in that case, you must cut the relevant
Secondary Card in half.
5.15.
You agree that we may give information about
your Account to each Additional Cardholder and restrict what Additional
Cardholders can do in relation to your Account.
5.16.
Except as required by law, we shall not be
responsible, and you will be solely responsible, for compiling and retaining your
own copy of the data in your Account and your activities in connection with
this Agreement. Upon the termination of this Agreement for any reason, we shall
have no obligation to store, retain, report, or otherwise provide any copies
of, or access to, the Transaction data or any records, documentation or other
information in connection with any Transactions or the Account.
5.17.
You agree to only use the Payment Services for
lawful purposes and to adhere at all times to all laws, rules, and regulations
applicable to the use of the Payment Services, including the terms of this
Agreement.
5.18.
You may not use the Payment Services to receive
or transfer any funds on behalf of any other natural person or legal entity.
6.
Access by Third Party Providers
6.1.
You may consent to regulated third party
providers (PISPs or AISPs) accessing your Account online to make payments or
obtain information about balances or Transactions on your Card and/or Account.
6.2.
The PISPs and/or AISPs must be appropriately
registered and authorised in accordance with PSD2. You should check with the
regulatory authority of the relevant country before giving consent to the
relevant PISP/AISP.
6.4.
Before giving consent, you should satisfy
yourself as to what degree of access you are consenting to, how it will be used
and who it may be passed on to.
6.5.
You should make yourself aware of any rights to
withdraw the consent of access from the third-party provider and what process
it has in place to remove access.
7.
Condition of Use at Certain
Merchants
7.1.
In some circumstances we or Merchants may
require you to have an Available Balance in excess of the Payment amount. For
example, at restaurants you may be required to have 15% more on your Card than
the value of the bill to allow for any gratuity or service charge added by the
restaurant or you.
7.2.
In some circumstances Merchants may require
verification that your Available Balance will cover the Payment amount and
initiate a hold on your Available Balance in that amount, examples include
rental cars. In the event a Merchant places a pre-authorisation on your
Account, you will not have access to these funds until the Payment is completed
or released by the Merchant which may take up to 30 days.
7.3.
If you use your Card at an automated fuelling
station, subject to Merchant acceptance, your Card may need to be
pre-authorised for a pre-determined amount in the relevant currency. If you do
not use the whole pre-authorisation or do not have Available Balance to obtain
a pre-authorisation, it is possible that the pre-authorised amount will be held
for up to 30 days before becoming available to you again.
7.4.
Some Merchants may not accept payment using our
Payment Services. It is your responsibility to check the policy with each
Merchant. We accept no liability if a Merchant refuses to accept payment using
our Payment Services.
7.5.
In relation to any dispute between you and a
Merchant, provided you are able to satisfy us that you have already made all
efforts to resolve the dispute with the relevant Merchant, we will attempt to
assist you so far as is reasonably practicable. We may charge you a chargeback processing
fee as referenced in the Fees & Limits Schedule provided to you with this
document, for any such assistance we may give you with any dispute. If there is
an un-resolvable dispute with a Merchant in circumstances where the Card has
been used for a Payment, you will be liable for the Payment and will have to
resolve this directly with the relevant Merchant.
8.
Managing & Protecting Your
Account
8.1.
You are responsible for the safekeeping of your username
and password and security code for your Account (“Access Codes”) and the personal identification number for your Card
(“PIN”).
i.
memorising your PIN as soon as you choose your
PIN or receive it, and destroying the post mail or other authorised
communication used to transmit it to you;
ii. never
writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping
your PIN secret at all times, including by not using your PIN if anyone else is
watching;
iv. not
disclosing your PIN to any person.
8.3.
The user of the Card(s) must sign the signature
strip on any Personalised Card immediately when received.
8.4.
If you forget your PIN, you should send an SMS
instruction to +33 7 56 79 63 12 with <PIN> <last 8 digits of your
Card> to retrieve your PIN again. As an example: send PIN 12345678 to +33 7
56 79 63 12.
8.6.
The Payment Services may only be used by you and
each Additional Cardholder or Authorised Person.
8.7.
You must not give the Card to any other person
or allow any other person to use the Payment Services except Authorised Persons
or Additional Cardholders. You must keep the Card in a safe place.
8.8.
Failure to comply with Clauses 8.2 and/or 8.5 may
affect your ability to claim any losses under Clause 14 in the event that we
can show that you have intentionally failed to keep the information safe or you
have acted fraudulently, intentionally, with undue delay or with gross
negligence. In all other circumstances your maximum liability shall be as set
out below at Clause 15.
8.9.
If you believe that someone else knows your
Account or Card security details, you should contact us immediately in
accordance with Clause 13.
8.10.
Once your Card has expired (see Clause 11), or
if it is found after you have reported it as lost or stolen, you must destroy
your Card by cutting it in two, through the magnetic strip.
9.
Identity Verification
9.1.
If you enter into Transactions over the
internet, some websites require you to enter your name and address. In such
cases you should supply the most recent address which has been registered with
us by you as the Account address. The Account address is also the address to
which we will send any correspondence.
9.2.
You must notify us within 7 days of any change
in the Account address or your other contact details. You can notify us by
contacting Customer Services who may require you to confirm such notification
in writing. You will be liable for any loss that directly results from any
failure to notify us of such a change as a result of undue delay, your gross
negligence or fraud. We will need to verify your new Account address and shall
request the relevant proofs from you.
9.3.
We reserve the right at any time to satisfy
ourselves as to your identity and home address (for example, by requesting
relevant original documents) including for the purposes of preventing fraud
and/or money laundering. In addition, at the time of your application or at any
time in the future, in connection with your Account, you authorise us to
perform electronic identity verification checks directly or using relevant
third parties.
10. Right to Cancel (“Cooling-Off”)
You have a
right to withdraw from this Agreement under the following conditions:
10.1.
Where you purchased the Payment Services then
you have a “Cooling Off” period of 14 days beginning on the date of the
successful registration of your Account, to withdraw from this Agreement and cancel the Payment Services, without any
penalty but subject to deduction of any reasonable costs incurred by us in the
performance of any part of the provision of services before you cancel. You
must contact us within this 14-day period and inform us that you wish to
withdraw from this Agreement, and you must not use the Payment Services. We will then cancel the Payment Services and reimburse the amount
of Available Balance on the Account to you. However, we reserve the right to
hold the Available Balance for up to 30 business
days from receipt of your instructions before returning the balance, to ensure
that details of all Transactions have been received.
10.2.
After the Cooling Off period you may only terminate
the Payment Services as described in Clause 12.
11. Expiry & Redemption
11.1.
Your Card has an expiry date printed on it (the “Expiry Date”). The Card (and any
Secondary Card) and any PCSIL IBAN linked to the Card will no longer be usable
following the Expiry Date, and you must not use it after that time, but you
will still be able to receive and send funds to and from the Account associated
with the Card.
11.3.
If your PCSIL IBAN is linked to your Account,
rather than linked to your Card, then it will not expire when the Card expires,
but will be available to use as long as the Account is available for your use.
11.4.
Your funds are available for redemption by
contacting us at any time. We reserve the right to request identification
documentation in order to ensure redemption is performed in strict accordance
with applicable law.
11.5.
When redemption is requested by you before the termination
of this Agreement in accordance with clause 12, or more than one (1) year after
the date of termination of this Agreement in accordance with clause 12, we
shall charge a Redemption Fee.
11.6.
Provided that your request for redemption is
made less than 12 months following the date on which this Agreement ends under
Clause 12, redemption will not incur any Redemption Fee. If you make a request
for redemption more than 12 months after the date on which this Agreement ends
under Clause 12, an Account Closure Fee may be charged (where specified).
11.7.
We shall have the absolute right to set-off,
transfer, or apply sums held in the Account(s) or Cards in or towards
satisfaction of all or any liabilities and Fees owed to us that have not been
paid or satisfied when due.
11.8.
We shall have the absolute right to close your
Account and submit a chargeback claim for the relevant Transactions if your
Account is in negative standing for more than 60 days. If our chargeback is
successful, funds paid to your Account may only be used to credit your Card or
Account, and your Account will remain closed.
12. Termination or Suspension of Your Account and/or Processing of
Transactions
12.1.
We may terminate this Agreement and your use of
the Payment Services with prior notice of at least 2 months.
12.2.
Your use of your Card and any PCSIL IBAN linked
to the Card ends on the Expiry Date in accordance with Clause 11.2.
12.3.
This Agreement and your use of the Payment
Services will also end when your ability to initiate all Transactions ceases.
i.
there is any fault or failure in the relevant data
processing system(s);
ii. we
reasonably believe that you have used or are likely to use the Payment
Services, or allow them to be used, in breach of this Agreement or to commit an
offence;
iii. any
Available Balance may be at risk of fraud or misuse;
iv. we
suspect that you have provided false or misleading information;
v. we
are required to do so by law, the police, a court or any relevant governmental
or regulatory authority;
vi. we
are required to fulfil our legal obligations in relation to the fight against
money laundering and financing of terrorism;
vii. there
is suspicion of unauthorised or fraudulent access to or use of your Account or
that any of its security features have been compromised, including the unauthorised
or fraudulent initiation of a Transaction;
viii. we
have reasonable grounds to believe you are carrying out a prohibited or illegal
activity;
ix. we
are unable to verify your identity or any other information pertaining to you,
your Account or a Transaction.
12.5.
If any Transactions are found to have been made
using your Card after expiry or any action has been taken by us under Clause 12.4,
you must immediately repay such amounts to us.
12.6.
Where it is practicable and lawful for us to do
so or would not compromise reasonably justified security reasons, we will
notify you via email of the suspension or restriction and the reasons for it
before such measures take place or immediately thereafter.
12.7.
We will reinstate your Account or execute the
relevant Transaction(s) as soon as practicable after the reasons pursuant to
Clause 12.4 no longer apply or exist.
12.8.
If you wish to terminate the Payment Services at
any time, you must request termination and the return of your Available Balance
in the Mobile application or by email to our address in Clause 2 from the email
address registered in your Account. Our Customer Services department will then
suspend all further use of your Payment Services.
12.9.
Once we have received all the necessary
information from you (including any Customer Due Diligence) and all
Transactions and applicable Fees and charges have been processed, we will
refund to you any Available Balance less any Fees and charges payable to us,
provided that:
i.
you have not acted fraudulently or with gross
negligence or in such a way as to give rise to reasonable suspicion of fraud or
gross negligence; and
ii. we
are not required to withhold your Available Balance by law or regulation, or at
the request of the police, a court or any regulatory authority.
12.10. Once
the Payment Services have been terminated, it will be your responsibility to
destroy the Card(s) that were provided to you.
12.11. If,
following reimbursement of your Available Balance, any further Transactions are
found to have been made or charges or Fees incurred using the Card(s) or we
receive a reversal of any prior funding Transaction, we will notify you of the
amount and you must immediately repay to us such amount on demand as a debt.
13. Loss or Theft of your Card or Misappropriation of Your Account
13.1.
If your Card is lost or stolen or if you think
someone is using your Card, PIN and/or Access Codes without your permission or
if your Card is damaged or malfunctions:
i.
you must contact us as soon as possible and you
must provide us with your Account or Card number and either your Username and
security answer or some other identifying details acceptable to us so that we
can be sure we are speaking to you; and
ii. Provided
we have obtained your consent to close the Account, we will then provide you
with a replacement Card with a corresponding new Account loaded with an amount
equivalent to your last Available Balance.
13.2.
Once we have been notified of any loss or theft,
we will suspend the Payment Services as soon as we are able, to limit any
further losses (see Clause 14). We can only take steps to prevent unauthorised
use of the Payment Services if you can provide us with the Account or Card
number and Username and security answer and if you can produce sufficient
details to identify yourself and the relevant Account.
13.3.
Replacement Cards will be posted to the most
recent Account address registered by you. Failure to provide the correct
address will result in a Card Replacement Fee.
13.4.
If you subsequently find or retrieve a Card that
you have reported lost or stolen, you must immediately destroy the found Card
by cutting it in half through the magnetic stripe and chip.
13.5.
You agree to help us, our agents, regulatory
authorities and the police if your Card is lost, stolen or if we suspect that
the Payment Services are being misused.
14. Liability for Unauthorised or Incorrectly Executed Transactions
14.1.
Subject to Clauses 14.2, 14.3 and 14.6 we will
reimburse you in full for all unauthorised Transactions sent from your Account
immediately and in any event no later than the end of the following Business
Day after noting or being notified of the Transaction (except where we have
reasonable grounds for suspecting fraud), provided that you have informed us of
the unauthorised Transaction without undue delay after becoming aware of the
Transaction and in any event, no later than 13 months after the Transaction was
executed. Where applicable, we shall restore your Account to the state in which
it would have been had the unauthorised Transaction not taken place, so that
that the credit value date shall be no later than the date the amount had been
debited.
14.4.
You shall not be liable for losses incurred by
an unauthorised Transaction which takes place after you have notified us of a
compromise of your Access Codes according to Clause 8, unless you have acted
fraudulently, or where we have failed to provide you with the means to
notify us in the agreed manner without delay on you becoming aware of the loss,
theft, misappropriation or unauthorised use of your Card or Account.
14.5.
We shall not be liable for a refund or losses
incurred by an incorrectly or non-executed payment Transaction if the details
of the payee’s account provided by you were incorrect or we can prove that the
full amount of the Transaction was duly received by the payment service provider
of the payee.
14.7.
Where we are liable for the incorrect execution
of a Transfer or an International Transfer or a SEPA Transfer that you receive
under this Agreement, we shall immediately place the amount of the Transaction
at your disposal in accordance and credit the corresponding amount to your
Account no later than the date on which the amount would have been value dated,
had the Transaction been correctly executed.
14.8.
Where we are liable for the incorrect execution
of a Payment, a Transfer, an International Transfer, or a SEPA Transfer by you
as payer, we shall, without undue delay, refund to you the amount of the
non-executed or defective Transaction, and, where applicable, restore the
debited Account to the state in which it would have been, had the defective
Transaction not taken place.
14.9.
In the case of a non-executed or defectively
executed Payment, Transfer, international Transfer or SEPA Transfer by you as
payer, we shall, regardless of whether we are liable, on request, make
immediate efforts to trace the Transaction and notify you of the outcome, free
of charge.
14.10. A
Payment initiated by or through a payee (e.g. a Merchant) shall be considered
to be unauthorised if you have not given your consent for the Payment to be
made. If you believe that a Payment has been made without your consent you
should contact us in accordance with Clause 2.
14.11. A
claim for a refund of an authorised Direct Debit or Payment initiated by or
through a payee (e.g. a Merchant) where the authorisation did not specify an
exact amount of payment Transaction (and the amount of the Payment exceeded the
amount that you reasonably could have expected taking into account your
previous spending pattern, this Agreement and the circumstances of the case), must
be made within 8 weeks from the date on which the funds were deducted from your
Available Balance. Within 10 Business Days of receiving your claim for a refund
or within 10 Business Days of receiving further information from you, we will
either refund the full amount of the Payment as at the date on which the amount
of the Payment was debited or provide you with justification for refusing the
refund.
14.12. The
right to a refund under this Clause 14 does not apply where you have given
consent directly to us for the Payment to be made and, if applicable,
information on the Payment was provided or made available to you by us or the
payee in an agreed manner for at least four weeks before the due date.
14.13. If
you are not satisfied with the justification provided for refusing the refund
or with the outcome of your claim for a refund, you may submit a complaint to
us or contact the complaints authority as described in Clause 16.
14.14. If
at any time we have incorrectly deducted money from your Available Balance, we
shall refund the amount to you. If we subsequently establish that the refunded
amount had been correctly deducted, we may deduct it from your Available
Balance and may charge you a Fee. If you do not have sufficient Available
Balance, you must repay us the amount immediately on demand.
14.15. Where
any request, Transaction, disputed Transaction, arbitration or reversed
Transaction involves third party costs, you remain liable for these and they
will be deducted from your Account or otherwise charged to you.
15. General Liability
15.1.
Without prejudice to Clause 14 and subject to Clause
15.4;
i.
neither party shall be liable to the other for
indirect or consequential loss or damage (including without limitation loss of
business, profits or revenues), incurred in connection with this Agreement,
whether arising in contract, tort (including negligence), breach of statutory
duty or otherwise;
ii. we
shall not be liable:
1.
if you are unable to use the Card or Payment
Services for any valid reason stated in this Agreement;
3.
for any loss, fault or failure relating to the
use of a Third-Party Provider as stated in Clause 6.3, 6.6 and 6.7 of this
Agreement,
5.
for the goods or services that are purchased
with your Card;
6.
for any dispute you might have with a Merchant
or other user of the Payment Service where you acted with:
6.1.
undue delay
6.2.
fraudulently; or
6.3.
with gross negligence (including where losses arise
due to your failure to keep us notified of your correct personal details).
15.2.
You agree that you will not use the Payment
Services in an illegal manner and you agree to indemnify us against any claim
or proceeding brought about by such illegal use of the Payment Services by you,
your Authorised Person(s) and Additional Cardholder(s).
15.3.
You are solely responsible for your interactions
with Merchants or other users of the Payment Service. We reserve the right, but
have no obligation, to monitor or mediate such disputes.
i.
where your Card is faulty due to our default,
our liability shall be limited to replacement of the Card or, at our choice,
repayment to you of the Available Balance; and
ii. in
all other circumstances of our default, our liability will be limited to
repayment of the amount of the Available Balance.
15.6.
No party shall be liable for, or be considered
in breach of this Agreement on account of, any delay or failure to perform as
required by this Agreement as a result of any causes or conditions which are
beyond such Party’s reasonable control.
16. Dispute Resolution
16.1.
We are committed to providing an excellent customer
experience for all our Customers. If we do not meet your expectations in any
way, we want to have the opportunity to put things right.
16.2.
In the first instance, your initial
communication will be with our Customer Services Team who can be contacted by
Email to support@mypocket.io or by phone to +33 1 86 26 93 35. Our
Customer Services Team will listen to your needs and will do their best to
solve your issue promptly and fairly. We value the opportunity to review the
way we do business and help us meet our customers’ expectations.
16.3.
If
having received a response from our Customer Services Team
you are unhappy with the outcome, please contact the Complaints Team of PCSIL, Front Office, Scurlockstown Business Park, Trim, Co. Meath, C15 K2R9 in writing via email on pcsilcomplaints@prepaidfinancialservices.com.
16.4.
Once received, the Complaints Team will conduct
an investigation and you will receive a response of its findings within 15
Business Days of receipt of the complaint. In exceptional circumstances where
we are unable to reply within the first 15 Business Days, we will reply
providing a reason for the delay and deadline for response, not more than 35
Business Days after first receipt of complaint.
16.5.
If the Complaints Team is unable to
resolve your complaint and you wish to escalate your complaint further, please
contact the Financial Services and Pensions Ombudsman at Lincoln House, Lincoln
Place, Dublin 2, D02 VH29. Details of the service offered by the Financial Services
and Pensions Ombudsman are available at https://www.fspo.ie/
or alternatively you can lodge your complaint in your country of domicile with
the Online Dispute Resolution process at
16.6.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
16.7.
You must provide us with all receipts and
information that are relevant to your claim.
17. Your Personal Data
17.1.
PCSIL is a registered Data Controller with the Data
Protection Commission in Ireland.
17.2.
In order for us to provide you with the services
relating to your Account, we are required to collect and process personal data
about you, Additional Cardholders and Authorised Persons, with your consent or
on a legal basis to meet our obligations for Anti-Money Laundering legislation
or other governmental organisation. Where applicable, if an Account holder is
under 16, then parental consent is explicitly required.
17.3.
Your consent will be sought for collection of
your data and you have the right to agree or decline. Where you decline consent
for the collection and processing of your data, we reserve our right to
discontinue service due to our obligations as a financial services institution.
17.4.
We may disclose or check your personal data with
other organisations and obtain further information about you in order to verify
your identity and comply with applicable money laundering and governmental
regulations. A record of our enquiries will be left on your file.
17.6.
You have the right to receive information
concerning the personal data we hold about you and to rectify such data where
it is inaccurate or incomplete. You have the right to object to or withdraw any
consent you have given for certain types of processing such as direct marketing.
17.7.
Your data will be retained for 6 years after the
end of the provision of services to you, where your data will be destroyed in
compliance with the requirements of the General Data Protection Regulation.
17.8.
In the event that you wish to make a complaint
about how your personal data is being processed by us (or third parties as
described in 17.5 above), or how your complaint has been handled, you have the
right to lodge a complaint directly with the supervisory authority and PCSIL’s
Data Protection Officer.
18. Changes to the Terms and Conditions
We
may update or amend these terms and conditions (including our Fees & Limits
Schedule). Notice of any changes will be given on the Website, or by e-mail
notification, or by notification in the Mobile application, or by SMS at least
2 months in advance. By continuing to use the Payment Services after the expiry
of the 2-month notice period you acknowledge that you indicate your acceptance
to be bound by the updated or amended terms and conditions. If you do not wish
to be bound by them, you should stop using the Payment Services and terminate
this Agreement in accordance with Clause 10 before the changes take effect.
19.
Miscellaneous
19.1.
We may assign or transfer our rights, interest
or obligations under this Agreement to any third party (including by way of
merger, consolidation or the acquisition of all or substantially all of our
business and assets relating to the Agreement) upon 2 months’ written notice.
This will not adversely affect your rights or obligations under this Agreement.
19.2.
Nothing in this Agreement is intended to confer
a benefit on any person who is not a party to it, and therefore no such person shall
have any right under Irish Legislation, but this Clause do not affect a right
or remedy of a third party which exists or is available apart from that Legislation.
19.3.
Any waiver or concession we may allow you, will
not affect our strict rights and your obligations under this Agreement.
19.4.
This Agreement and the documents referred to in
it, constitute the entire agreement and understanding of the parties and
supersede any previous agreement between the parties relating to the subject
matter of this Agreement.
20.
Funds Protection
All
relevant funds corresponding to your Available Balance are segregated from our
funds and held in the Customer Funds Account in accordance with the safeguarding
requirements of the Electronic Money Regulations 2011 by law. In the event that
we became insolvent those funds are protected against claims made by any of our
creditors.
21.
Regulation & Law
21.1.
The Payment Services, Card and Account are
payment services and not deposit, credit or banking products and are not covered
by the Deposit Guarantee Scheme.
21.2.
This Agreement shall be governed by and
interpreted in accordance with the laws of Ireland, and any dispute or claim in
relation to this Agreement shall be subject to the non-exclusive jurisdiction
of the Irish courts. However, if you reside outside of Ireland you may bring an
action in your country of residence.
_______________________________________________
Fee and
Limits Schedule
Fees charged in euros when the default currency is the euro
(EUR):
Subscription and activation
Fee |
Fee |
Min |
Max |
Annual
Subscription |
between €0 and €20 |
NA |
NA |
Monthly
Subscription |
between €0 and €2.50 |
NA |
NA |
Special secured
postage |
€9.00 |
NA |
NA |
Loading fees |
Fee |
Min |
Max |
Loading with an
external Credit Card |
Free or 1% of the loaded amount according to the chosen subscription and
the loaded amount in current month |
€0.20 |
NA |
Loading with an
external Debit Card |
€0.20 |
NA |
|
Loading by
French MyPocket vouchers |
2% of the voucher value |
NA |
NA |
Loading by cash
at UK Payzone |
€3.00 |
NA |
NA |
Loading by cash
at UK Post offices |
€3.00 |
NA |
NA |
SMS Transaction fees |
Fee |
Min |
Max |
SMS Balance
Check |
€0.50 |
NA |
NA |
SMS Card to
Card Transfer |
€1.00 |
NA |
NA |
SMS Block |
€1.00 |
NA |
NA |
SMS Unblock |
€1.00 |
NA |
NA |
SMS PIN request |
€1.00 |
NA |
NA |
Administrative
transaction fees |
Fee |
Min |
Max |
Lost &
Stolen Replacement Card |
€10.00 |
NA |
NA |
Late redemption
fee |
€15.00 |
NA |
NA |
Customer
Service Call: |
|||
–
Account closure fee/Card cash out on Customer request |
€7.00 |
NA |
NA |
–
Chargeback processing fee (Case to case – basis) |
€15.00 |
NA |
NA |
–
Balance check, Card lock, Card unlock via Customer Service |
€1.50 |
NA |
NA |
Customer
Service Call fees for international transfers excl. EUR/EUR, GBP/GBP and
Pocket to World transfers: |
|||
–
Changing conversion date fee |
€20.00 |
NA |
NA |
–
SWIFT proof of payment fee |
€20.00 |
NA |
NA |
–
Trade cancellation fee |
€20.00 |
NA |
NA |
ATM usage fees |
Fee |
Min |
Max |
ATM withdrawal
SEPA zone |
Free
or €1.00 according to |
NA |
NA |
ATM withdrawal
out of SEPA zone |
2.00% |
€3.00 |
NA |
ATM Balance
Inquiry |
€0.50 |
NA |
NA |
ATM PIN change |
€0.50 |
NA |
NA |
ATM withdrawal
decline Fee |
€0.10 |
NA |
NA |
POS transaction fees |
Fee |
Min |
Max |
POS domestic
(SEPA zone) |
€0.00 |
NA |
NA |
POS out of
domestic zone (out of SEPA zone) |
0.65% + €0.60 |
NA |
NA |
Payment Decline
fee (same as ATM Decline fee) |
€0.10 |
NA |
NA |
Pocket to Pocket
transfer fees – Transfers between MyPocket members |
Fee |
Min |
Max |
Transferring money
via card to card transfer (Sender’s side) |
Free
or €0.30 according to |
NA |
NA |
Outgoing bank transfer
fees |
Fee |
Min |
Max |
Outgoing SEPA
bank transfer EUR to external EUR bank account or GBP to external GBP bank
account |
Free
or €1 according to the |
NA |
NA |
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – Normal priority |
Transfer
fees depending on the country of destination. Specified in the app at the
time of transfer order validation. |
||
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – High priority (SWIFT) |
|||
IVR fees |
Fee |
Min |
Max |
Initial PIN
Enquiry |
€0.00 |
NA |
NA |
Subsequent PIN
Enquiry |
€1.00 |
NA |
NA |
IVR Balance
Check |
€1.00 |
NA |
NA |
IVR Card Lock |
€1.00 |
NA |
NA |
Direct Debit transaction
fees |
Fee |
Min |
Max |
Direct debit |
€1.00 |
NA |
NA |
Direct debit
decline fee |
€5.00 |
NA |
NA |
Other fees |
Fee |
Min |
Max |
SMS PIN
Retrieval Fee requested via MyPocket app |
€1.00 |
NA |
NA |
Monthly
Inactivity fee (in addition to the subscription fee) |
€2.50 / month if less than 6 transactions |
NA |
NA |
FX markup fee |
2% |
NA |
NA |
FX markup fee
on currency exchange and international outgoing SWIFT payment |
1.5% |
NA |
NA |
Other services |
Fee |
Min |
Max |
Outgoing
International money transfer via Pocket to World (remittance fee) |
Remittance
fees will apply |
Fees charged in pounds Sterling when the default currency
is pounds Sterling (GBP):
Subscription and
activation Fee |
Fee |
Min |
Max |
|
Annual
Subscription |
between £0 and £20 |
NA |
NA |
|
Monthly
Subscription |
between £0 and £2.50 |
NA |
NA |
|
Special secured
postage |
£9.00 |
NA |
NA |
|
Loading fees |
Fee |
Min |
Max |
|
Loading with an
external Credit Card |
Free or 1% of the loaded amount according to the chosen subscription and
the loaded amount in current month |
£0.20 |
NA |
|
Loading with an
external Debit Card |
£0.20 |
NA |
||
Loading by
French MyPocket vouchers |
2% of the voucher value |
NA |
NA |
|
Loading by cash
at UK Payzone |
£3.00 |
NA |
NA |
|
Loading by cash
at UK Post offices |
£3.00 |
NA |
NA |
|
SMS Transaction fees |
Fee |
Min |
Max |
|
SMS Balance
Check |
£0.50 |
NA |
NA |
|
SMS Card to
Card Transfer |
£1.00 |
NA |
NA |
|
SMS Block |
£1.00 |
NA |
NA |
|
SMS Unblock |
£1.00 |
NA |
NA |
|
SMS PIN request |
£1.00 |
NA |
NA |
|
Administrative transaction
fees |
Fee |
Min |
Max |
|
Lost &
Stolen Replacement Card |
£10.00 |
NA |
NA |
|
Late redemption
fee |
£15.00 |
NA |
NA |
|
Customer
Service Call: |
||||
–
Account closure fee/Card cash out on Customer request |
£7.00 |
NA |
NA |
|
–
Chargeback processing fee (Case to case basis) |
£15.00 |
NA |
NA |
|
–
Balance check, Card lock, Card unlock via Customer Service |
£1.50 |
NA |
NA |
|
Customer
Service Call fees for international transfers excl. EUR/EUR, GBP/GBP and
Pocket to World transfers: |
||||
–
Changing conversion date fee |
£18.00 |
NA |
NA |
|
–
SWIFT proof of payment fee |
£18.00 |
NA |
NA |
|
–
Trade cancellation fee |
£18.00 |
NA |
NA |
|
ATM usage fees |
Fee |
Min |
Max |
|
ATM withdrawal
SEPA zone |
Free
or £1.00 according to |
NA |
NA |
|
ATM withdrawal
out of SEPA zone |
2.00% |
£3.00 |
NA |
|
ATM Balance
Inquiry |
£0.50 |
NA |
NA |
|
ATM PIN change |
£0.50 |
NA |
NA |
|
ATM withdrawal
decline Fee |
£0.10 |
NA |
NA |
|
POS transaction fees |
Fee |
Min |
Max |
|
POS domestic
(SEPA zone) |
£0.00 |
NA |
NA |
|
POS out of
domestic zone (out of SEPA zone) |
0.65% + £0.60 |
NA |
NA |
|
Payment Decline
fee (same as ATM Decline fee) |
£0.10 |
NA |
NA |
|
Pocket to Pocket
transfer fees – Transfers between MyPocket members |
Fee |
Min |
Max |
Transferring
money via card to card transfer (Sender’s side) |
Free
or £0.30 according |
NA |
NA |
Outgoing bank transfer
fees |
Fee |
Min |
Max |
Outgoing SEPA
bank transfer EUR to external EUR bank account or GBP to external GBP bank
account |
Free
or £1 according to the |
NA |
NA |
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – Normal priority |
Transfer
fees depending on the country of destination. Specified in the app at the
time of transfer order validation. |
||
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – High priority (SWIFT) |
|||
IVR fees |
Fee |
Min |
Max |
Initial PIN
Enquiry |
£0.00 |
NA |
NA |
Subsequent PIN
Enquiry |
£1.00 |
NA |
NA |
IVR Balance
Check |
£1.00 |
NA |
NA |
IVR Card Lock |
£1.00 |
NA |
NA |
Direct Debit
transaction fees |
Fee |
Min |
Max |
Direct debit |
£1.00 |
NA |
NA |
Direct debit decline
fee |
£5.00 |
NA |
NA |
Other fees |
Fee |
Min |
Max |
SMS PIN
Retrieval Fee requested via MyPocket app |
£1.00 |
NA |
NA |
Monthly
Inactivity fee (in addition to the subscription fee) |
£2.50 / month if less than 6 transactions |
NA |
NA |
FX markup fee |
2% |
NA |
NA |
FX markup fee
on currency exchange and international outgoing SWIFT payment |
1.5% |
NA |
NA |
Other services |
Fee |
Min |
Max |
Outgoing
International money transfer via Pocket to World (remittance fee) |
Remittance
fees will apply |
Spending limits when the default currency is the euro
(EUR):
Spending limits when the default currency is pounds
Sterling (GBP):
|
GBP default currency |
|||
Chosen subscription |
Free |
Premium |
||
Type |
Frequency |
Max Times |
|
|
ATM cash limit |
Daily |
5 |
£90 |
£180 |
ATM cash limit |
Monthly |
– |
£450 |
£865 |
Payment limit |
Daily |
20 |
£1,400 |
£2,600 |
Payment limit |
Monthly |
– |
£1,400 |
£2,600 |
ATM per withdrawal
limit |
£90 |
£180 |
||
Payment or
SEPA limit per transaction |
£1,400 |
£2,600 |
Loading limits when the default currency is the euro (EUR):
Loading limits when the default currency is pounds Sterling
(GBP):
|
GBP default currency |
|
Chosen subscription |
Free |
Premium |
Type |
|
|
Minimum initial
load |
£10 |
£10 |
Maximum initial
load |
£1,400 |
£2,600 |
Max No of loads
per day |
20 |
20 |
Max No of loads by card per day |
3 |
3 |
Minimum reload
amount |
£0.01 |
£0.01 |
Maximum reload
amount |
£1,400 |
£2,600 |
Maximum load via MyPocket vouchers
per month |
€1 000 |
€1 000 |
Maximum
load amount per day |
£2,800 |
£7,800 |
Maximum load amount by card per day |
£2 500 |
£2 500 |
Maximum
load amount per month |
£2,800 |
£8,600 |
Maximum cumulative
yearly load |
£33,600 |
£105,000 |
Maximum card
balance |
£2,800 |
£8,600 |