MyPocket Prepaid Mastercard® - Terms and Conditions
Valid as of 3 August 2020
IMPORTANT INFORMATION: These
terms and conditions (“Agreement”) govern
the use of the Payment Services defined in Clause 1, which are supplied by Prepaid
Financial Services Ltd, 5th Floor, Langham House, 302-308
Regent Street, London, W1B 3AT whose details are in Clause 2 (“we”, “us”, “our”) to any person whose
application we approve (“Customer”,
“you”, “your”). Words that begin with a capital letter have the meaning
given either where they first appear in this Agreement or in Clause 1. This
Agreement includes the terms of our Privacy Policy.
By activating
your Card, you agree that you have read and understood the terms of this
Agreement (a copy of which you may download and store at any time). This Agreement shall commence at that time and
continue unless cancelled under Clause 10 or
terminated under Clause 12. We
reserve the right to change this Agreement by giving 2 months’ notice to you in
accordance with Clause 18. If we do this, you may terminate this
Agreement immediately and without charge before the proposed changes take
effect, otherwise you shall be deemed to have accepted such changes when the 2
months’ notice expires. However, you agree that changes to the Applicable
Exchange Rate may be applied immediately and at the rate quoted via the Payment
Service at the time of the relevant Transaction. Please also read the conditions of redemption, including any fees
relating to redemption, in Clause 11 before activating your
Card.
We will
communicate with you in English (the language in which this Agreement was
agreed with you on registration for your Account). Key information relating to your Transactions
will be provided to you at the email address you register with us and/or in
your Account. You may access, download and print this information at any time
by logging in to your Account. In addition, you agree that we may provide
notices or other information to you from time to time by posting it in your
Account, emailing it to your registered email address, mailing it to your
registered physical address, calling you by phone or sending you mobile
messages. Notices to you by email or mobile messages shall be deemed given 24
hours after the email is sent, unless the sending party is notified that the
email address is invalid. Notices sent by registered mail shall be deemed to
have been received three days after the date of mailing. You may contact us as
specified in Clause 2.
You may request
a copy of any legally required disclosures (including this Agreement) from us
via the contact details in Clause 2, and we will provide this to you in a form
which enables you to store the information in a way that is accessible for
future reference for a period of time adequate for the purposes of the
information and which allows the unchanged reproduction of the information
stored via, for example, the Website, your Account or by email.
1. Definitions
& Interpretation
In this document, if we use words that start with a
capital letter, that means the word has been defined in this ‘Definition &
Interpretation’ section.
“Account” or “E-Wallet” |
A data account in our systems where we record your Available
Balance, Transaction data and other information from time to time. |
“Account Closure Fee” |
Has the meaning given in the attached Fees &
Limits Schedule. |
“Account Information Service” |
Means an online service to provide consolidated
information on one or more payment accounts held by the payment service user
with another payment service provider or with more than one payment service
provider. |
“Account Information Service Provider” or “AISP” |
The supplier of an Account Information Service. |
“Additional Cardholder” |
Where applicable, a person who holds a Secondary
Card. |
“Applicable Exchange Rate” |
The exchange rate available on our website |
“ATM” |
An automated teller machine is an electronic
telecommunications device that enables Customers to perform financial
transactions, particularly cash withdrawal, without the need for a human cashier,
clerk or bank teller. |
“Authorised Person” |
Means any person to whom you authorise us to access
your Account. |
“Available Balance” |
The amount of E-money issued by us to you but not
yet spent or redeemed. |
“Beneficiary” |
A natural person or a
legal entity designated by
the Customer when entering a request for International Money Transfer, who
will receive the E-money sent by the Customer from his Account. |
“Business Day” |
Monday to Friday, 0900hrs to 1700hrs GMT, excluding
bank and public holidays in the UK. |
“Card” |
A prepaid Mastercard debit card issued by us and
linked to your Account, which can be used to spend your Available Balance
wherever Mastercard cards are accepted. |
“Card Replacement Fee” |
Has the meaning given in the attached Fees &
Limits Schedule. |
“Card Scheme” |
The operator of the payment scheme under which we
issue each Card. |
“Customer Due Diligence” |
The process we are required to go through to verify
the identity of our Customers. |
“Customer Funds Account” |
The segregated bank account where we hold relevant
funds corresponding to your Available Balance in accordance with the
safeguarding provisions of the Electronic Money Regulations 2011. |
“Direct Debit (GBP only)” |
An automated payment method set up between you and
us to send payments to organisations in accordance with a direct debit
mandate given by you to the organisation which manages the frequency and
amount of each payment. |
“E-money” |
Monetary value issued by us to your Account on
receipt of funds on your behalf in our Customer Funds Account, equal to the
amount of funds received. |
“European Economic Area” or “EEA” |
The means the European Union (“EU”) member states,
as well as Iceland, Liechtenstein and Norway. |
“Fees” |
The fees payable by you for the Payment Services as specified
in the attached Fees & Limits Schedule. |
“IBAN” |
Means an International Bank Account Number used to
identify bank accounts for the purposes of international payments. |
“International Transfer” |
A service whereby you instruct us to send E-money to
a Beneficiary in a currency other than Euro or British pound, quoting all the
information required to identify the Beneficiary and the method used to
deliver the money. |
“Late Redemption Fee” |
Has the meaning given in the attached Fees &
Limits Schedule. |
“Merchant” |
A retailer who accepts Payment for the sale of goods
or services to you. |
“Mobile application” |
Mobile application named MyPocket, edited by Fair-eZone SAS,
freely available for download on App store and Google Play. The direct
download link to the MyPocket application is referenced on www.mypocket.io. “MyPocket”
is a registered brand of Fair-eZone SAS. |
“Payment” |
Means a payment for goods or services using a Card. |
“Payment Initiation Service” |
Means an online service to initiate a payment order
at the request of the payment service user with respect to a payment account
held at another payment service provider. |
“Payment Initiation Service Provider” or (“PISP”) |
Is a payment service provider who supplies a Payment
Initiation Service. |
“Payment Services” |
Means the services supplied by us to you under this Agreement,
including issuing Cards, Accounts and IBANs, and executing Transactions. |
“PFS IBAN” |
Means a virtual IBAN issued by our bank service
provider that we allocate to your Card or your Account which can be used by
you or others for Direct Debits or for the purpose of making a SEPA Transfer
of funds that will result in a credit or debit of the relevant funds to your
Account. |
“Programme manager of MyPocket programme” |
Fair-eZone, a company incorporated in France under company number
RCS Nanterre 800 845 323 with registered office: 20 Bis Rue Louis Philippe
92200 Neuilly-sur-Seine. Fair-eZone is approved by the Financial Conduct
Authority as an EMD Agent of Prepaid Financial Services Limited under the
reference number 902065. |
“Secondary Card” |
Where applicable, any extra Card which is issued to
a Customer or Authorised Person. |
“SEPA Transfer” |
A facility whereby you instruct us to send Euros to
a bank account elsewhere in the Single Euro Payments Area (“SEPA”), quoting the IBAN of the
intended recipient of the funds. |
“Transaction” |
A Direct Debit, an ATM withdrawal, a Payment, a
Transfer, an International Transfer or a SEPA Transfer. |
“Transfer” |
A transfer of E-money from one Account to another
Account. |
“Virtual Card” |
A Card number issued by us for the purpose of making
a Payment without also issuing any corresponding physical card. |
“Website” |
Web site available at www.mypocket.io, edited by Fair-eZone SAS. |
2. Contact and
Regulatory Information
2.1. Your Card or Account can be managed
online through the Mobile application or via
email to support@mypocket.io
or by phone to +33 1 86 26 93 35. To report your
Cards lost or stolen please use the Mobile application or call +33 1 86 26 93 35 or email to support@mypocket.io.
2.2. The issuer for Your MyPocket
Prepaid Mastercard Card and provider of the Payment Services is Prepaid
Financial Services Limited (PFS). PFS is registered in England and Wales under
Company Registration Number 6337638. Registered Office: 5th Floor, Langham
House, 302-308 Regent Street, London, W1B 3AT.
2.3. PFS is authorised and
regulated as an e-money issuer by the Financial Conduct Authority registration
number 900036. Details of the PFS authorisation licence by the Financial
Conduct Authority is available on the public register at
https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000m4IX9AAM.
2.4. Prepaid Financial Services
Limited acts as the programme issuer.
2.5. Fair-eZone SAS is the Programme
manager of MyPocket programme. Fair-eZone is a company incorporated in France
under company number RCS Nanterre 800 845 323 with registered office: 20 Bis
Rue Louis Philippe 92200 Neuilly-sur-Seine.
2.6. Prepaid Financial Services
Limited is licensed as a principal member with the Mastercard Scheme. Mastercard
is a registered trademark of Mastercard International Incorporated.
3. Type of
Service, Eligibility and Account Access
3.1. Your Card is not a credit
card and is not issued by a bank. Regardless of the type of Card(s) you have,
you will have only one Account where your Available Balance is located.
3.2. Your Payment Services may not
be activated unless we have been provided with the required information so that
we may identify you and can comply with all applicable Customer Due Diligence requirements.
We shall keep records of such information and documents in accordance with all
applicable legal and regulatory requirements.
3.3. Reference to a currency
(e.g. Euros € or Sterling £) shall mean that amount or the local currency
equivalent in which your Card is denominated.
3.4. Any Transaction on your Card
in a currency other than the currency in which your Card is denominated, will
require a currency conversion using an Applicable Exchange Rate.
3.5. The Available Balance on
your Card and/or Account will not earn any interest.
3.6. The Payment Services are
prepaid payment services and not a credit or bank product, you must therefore
ensure that you have a sufficient Available Balance from time to time to pay
for your Transactions and applicable Fees. If for any reason a Transaction is processed,
and the Transaction amount exceeds the Available Balance, you must repay us the
amount of such excess immediately and we shall be entitled to stop any existing
or subsequent Transactions from proceeding.
3.7. This Agreement does not
give you any rights against the Card Schemes, its affiliates or any third
party.
3.8. Only persons over 18 years
of age are entitled to register for the Payment Services.
3.9. Each time you seek access
the Account we will asking for your Access Codes (as defined in Clause 8).
As long as the correct Access Codes are entered, we will assume that you are
the person giving instructions and making Transactions and you will be liable
for them, except to the extent provided for in Clause 8. We can refuse to act on any instruction that
we believe: (i) was unclear; (ii) was not given by you; or (iii) might cause us
to breach a legal or other duty; or if we believe the Payment Service is being
used for an illegal purpose.
3.10. We will do all that we
reasonably can to prevent unauthorised access to the Account. As long as you
have not breached the other terms contained in this Clause 3 or Clause 8,
we will accept liability for any loss or damage to you resulting directly from
any unauthorised access to the Account pursuant to Clauses 14
and 15
of this Agreement.
4. Service
Limits, Direct Debits (GBP only), Transfers & SEPA Transfer Payment
4.1. Transactions may be
restricted by Card or Account type, individual usage patterns and payment risk
profiles. Cards are issued in accordance with regulatory limits and conditions.
Limits relating to the use of Cards can be found in the attached Fees &
Limits Schedule and on the Website at www.mypocket.io. For anti-money laundering
and anti-fraud reasons we reserve our rights to change particular payment
restrictions (including from those published or included herein) without notice
and to the extent required to meet our regulatory obligations.
4.2. You can make a Transfer to another Account or an International
Transfer to a beneficiary in a currency other than EUR or GBP by signing in to
your Account and following the relevant instructions.
4.3. When sending funds to your
Account with us, we recommend that you or other senders make a SEPA Transfer using
your PFS IBAN.
4.4. We cannot be held liable for the payment process or fees
associated with bank(s) and or intermediary bank(s) to process payments from
you to us. Any fee(s) charged by third parties, not limited to receiving,
processing or crediting a payment for you will be deducted by us before
crediting the remaining balance to you.
4.5. You are responsible for checking
and confirming payment details and fees before making a payment to us or to
your Account.
4.6. Where enabled, you may be
eligible to instruct other organisations to create regular Direct Debits from
your Account. You will be responsible for ensuring that the correct details are
provided in order for the Direct Debit to be created for you. You must ensure
at all times that you have a sufficient Available Balance to allow for the
funds to be debited from your Account. You are responsible for checking the
terms and conditions that have been provided to you by the organisation
receiving the Direct Debit payments.
4.7. You may incur a charge for
unpaid Direct Debits if there are not enough Available Funds to pay an incoming
Direct Debit request.
4.8. You accept responsibility
for cancelling any Direct Debit on your Account with the originator directly.
Neither PFS nor the Programme manager of MyPocket programme will be able to do
this on your behalf, and cannot accept liability for any losses due to your
failure to cancel any Direct Debit.
4.9. PFS will credit payments received
to your Account at least once a day and before the end of the Business Day. Amounts
received after the cut off period will be processed the next Business Day and
you will hold PFS free and clear from any responsibility is this regard.
4.10. You may be asked to
provide us with evidence of source of funds in order for us to meet our regulatory
requirements, in which case you agree to provide that evidence promptly. You
represent and warrant to us that the evidence you provide to us is up to date,
complete and accurate.
4.11. Where so enabled you may change
your PIN at selected ATMs subject to a Fee.
4.12. Where enabled, you may be
eligible to instruct companies to create regular SEPA Transfers from your registered
Account. You will be responsible for ensuring that the correct details are
provided in order for the SEPA Transfer to be created for you. You must ensure
at all times that you have a sufficient balance on your Account to allow for
the funds to be debited from your Account. You are responsible for checking the
terms and conditions that have been provided to you by the SEPA Transfer originator.
PFS and/or the Programme manager of MyPocket programme, reserve(s) the right to
decline or terminate any SEPA Transfer instruction(s) that you have requested.
4.13. You may incur a charge
for unpaid SEPA Transfers if there are not enough funds in your Account to pay
an incoming SEPA Transfer request.
5. Use of the Payment
Services
5.1. You may access your Account
information by logging into your Account through the Mobile application or the
Website. From here you will be able to view details on your Transactions,
including dates, currencies, charges or exchange rates applied. This
information is accessible at any time and can be stored and reproduced as
necessary.
5.2. You can use the Payment
Services up to the amount of the Available Balance for Transactions.
5.3. If the Available Balance
is insufficient to pay for a Payment, some Merchants will not permit you to
combine use of a Card or Account with other payment methods.
5.4. The value of each
Transaction and the amount of any Fees payable by you under this Agreement will
be deducted from the Available Balance.
5.5. Once a Transaction is authorised,
the relevant payment order may not be withdrawn (or revoked) by you after the
time it is received by us, except for Direct Debits, for which you may revoke
the payment order up until the end of the Business Day before the day agreed
for debiting the funds (see Clause 5.6).
A Transaction will be deemed to have been received by us at the time you
authorise the Transaction as follows:
i. for
Payments and ATM Transactions, at the time we receive the payment order for the
Transaction from the merchant acquirer or ATM operator, and
ii. a
payment order for a Transfer or SEPA Transfer is provided to and received by us
at the time it is issued by you via the Account;
iii. a
request for a Direct Debit is deemed to be received on the agreed day (if the
agreed day is not a Business Day, the request shall be deemed to have been
received on the following Business Day).
5.7. Where a revocation of an
authorised payment is agreed between us and you, we may charge a Fee for
revocation.
5.8. We will ensure that the
amount of a SEPA Transfer is credited to the payment service provider of the payee
by end of the Business Day following the time of the receipt of your payment
order. If the payment service provider of the Merchant is located outside the
EEA, we will effect payment as soon as possible and in any event as required by
applicable law.
5.9. In order to protect you
and us from fraud, Merchants may seek electronic authorisation before
processing any Payment. If a Merchant is unable to get an electronic
authorisation, they may not be able to authorise your Payment.
5.10. We may refuse to
authorise any use of the Payment Services which could breach these terms and
conditions or if we have reasonable grounds for suspecting that you or a third
party have committed or are planning to commit fraud or any other illegal or
un-permitted use of the Payment Services.
5.11. Your ability to use or
access the Payment Services may occasionally be interrupted, for example if we
need to carry out maintenance on our Systems. Please contact Customer Services
via the Website to notify us of any problems you are experiencing using your
Card or Account and we will endeavour to resolve any problem.
5.12. Where applicable, you may
apply to us for up to 3 Secondary Cards, for use by Additional Cardholders on
your Account. Additional Cardholders, for whom you are legally responsible,
must be 13 years of age or older. All other Additional Cardholders must be 18
years of age or older. It is your responsibility to authorise the Transactions
incurred by each Additional Cardholder on the relevant Secondary Card and to
ensure that the Additional Cardholder keeps to the provision of this Agreement.
You are responsible for their use of the Secondary Card and for paying any
amounts they add to your Account even if the Additional Cardholder does not
keep to the provisions of this Agreement. We accept no responsibility or
liability of any kind whatsoever for use of any Secondary Card by any
Additional Cardholder for Transactions not authorised by you. If you
successfully register and request one, we will send you a Secondary Card in the
name of the Additional Cardholder with a copy of this Agreement, for which we
will charge you an Additional Card Fee. Upon receipt of the Secondary Card, you
may give the Secondary Card to the Additional Cardholder for their use, subject
to:
i. you
providing them with the copy of this Agreement (by using the Secondary Card the
Additional Cardholder consents to the terms of this Agreement, which will then
bind you and the Additional Cardholder in relation to the use of the Secondary
Card);
ii. the
Secondary Card must only be used by that person;
iii. you
continuing to hold the Account and the Card with which the Secondary Card is
associated;
iv. you
informing the Additional Cardholder that you have retained the Primary Card and
that you are still able to use the Account;
v. us
obtaining such further information and documentation in order to enable us to
comply with all applicable Customer Due Diligence anti-money laundering
requirements in relation to the Additional Cardholder.
5.13. You will remain
responsible for the use of the Payment Services, and for any Fees and charges
incurred by the Additional Cardholder(s), and you will continue to be regarded
as the holder of any funds already or subsequently loaded on the Account. The
use of a Card in relation to which an Additional Cardholder has been registered
will be regarded as confirmation that you have provided the Additional
Cardholder with this Agreement.
5.14. You or any Additional
Cardholder may ask us to remove that Additional Cardholder, and in that case
you must cut the relevant Secondary Card in half.
5.15. You agree that we may
give information about your Account to each Additional Cardholders and restrict
what Additional Cardholders can do in relation to your Account.
5.16. Except as required by
law, we shall not be responsible, and you will be solely responsible, for
compiling and retaining your own copy of the data in your Account and your
activities in connection with this Agreement.
Upon the termination of this Agreement for any reason, we shall have no
obligation to store, retain, report, or otherwise provide any copies of, or
access to, the Transaction data or any records, documentation or other
information in connection with any Transactions or the Account.
5.17. You agree to only use the
Payment Services for lawful purposes and to adhere at all times to all laws,
rules and regulations applicable to the use of the Payment Services, including
the terms of this Agreement.
5.18. You may not use the
Payment Services to receive or transfer any funds on behalf of any other
natural person or legal entity.
6. Access by Third
Party Providers
6.1. You may consent to
regulated third party providers (PISPs or AISPs) accessing your Account online
to make payments or obtain information about balances or Transactions on your Card
and/or Account.
6.2. The PISPs and/or AISPs
must be appropriately registered and authorised in accordance with PSD2. You
should check with the regulatory authority of the relevant country before
giving consent to the relevant PISP/AISP.
6.4. Before giving consent, you
should satisfy yourself as to what degree of access you are consenting to, how
it will be used and who it may be passed on to.
6.5. You should make yourself
aware of any rights to withdraw the consent of access from the third party provider
and what process it has in place to remove access.
7. Condition of Use at Certain Merchants
7.1. In some circumstances we
or Merchants may require you to have an Available Balance in excess of the Payment
amount. For example, at restaurants you may be required to have 15% more on
your Card than the value of the bill to allow for any gratuity or service
charge added by the restaurant or you.
7.2. In some circumstances
Merchants may require verification that your Available Balance will cover the Payment
amount and initiate a hold on your Available Balance in that amount, examples
include rental cars. In the event a Merchant places a pre-authorisation on your
Account, you will not have access to these funds until the Payment is completed
or released by the Merchant which may take up to 30 days.
7.3. If you use your Card at an
automated fuelling station, subject to Merchant acceptance, your Card may need
to be pre-authorised for a pre-determined amount in the relevant currency. If
you do not use the whole pre-authorisation or do not have Available Balance to
obtain a pre-authorisation, it is possible that the pre-authorised amount will
be held for up to 30 days before becoming available to you again.
7.4. Some Merchants may not
accept payment using our Payment Services. It is your responsibility to check
the policy with each Merchant. We accept no liability if a Merchant refuses to
accept payment using our Payment Services.
7.5. In relation to any dispute
between you and a Merchant, provided you are able to satisfy us that you have
already made all efforts to resolve the dispute with the relevant Merchant, we
will attempt to assist you so far as is reasonably practicable. We may charge
you a chargeback processing fee as referenced in the Fees & Limits Schedule
provided to you with this document, for any such assistance we may give you
with any dispute. If there is an un-resolvable dispute with a Merchant in
circumstances where the Card has been used for a Payment, you will be liable
for the Payment and will have to resolve this directly with the relevant
Merchant.
8. Managing & Protecting Your Account
8.1. You are responsible for the
safekeeping of your username and password and security code for your Account (“Access Codes”) and the personal
identification number for your Card (“PIN”).
i. memorising
your PIN as soon as you choose your PIN or receive it, and destroying the post
mail or other authorised communication used to transmit it to you;
ii. never
writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping
your PIN secret at all times, including by not using your PIN if anyone else is
watching;
iv. not
disclosing your PIN to any person.
8.3. The user of the Card(s)
must sign the signature strip on any Personalised Card immediately when
received.
8.4. If you forget your PIN,
you should send an SMS instruction to +33 7 56 79 63 12 with <PIN>
<last 8 digits of your Card> to retrieve your PIN again. As an example: send
PIN 12345678 to +33 7 56 79 63 12.
8.6. The Payment Services may
only be used by you and each Additional Cardholder or Authorised Person.
8.7. You must not give the Card
to any other person or allow any other person to use the Payment Services
except Authorised Persons or Additional Cardholders. You must keep the Card in
a safe place.
8.8. Failure to comply with Clauses
8.2
and/or 8.5
may affect your ability to claim any losses under Clause 14
in the event that we can show that you have intentionally failed to keep the
information safe or you have acted fraudulently, intentionally, with undue
delay or with gross negligence. In all other circumstances your maximum
liability shall be as set out below at Clause 15.
8.9. If you believe that
someone else knows your Account or Card security details, you should contact us
immediately in accordance with Clause 13.
8.10. Once your Card has
expired (see Clause 11),
or if it is found after you have reported it as lost or stolen, you must
destroy your Card by cutting it in two, through the magnetic strip.
9. Identity
Verification
9.1. If you enter into
Transactions over the internet, some websites require you to enter your name
and address. In such cases you should supply the most recent address which has
been registered with us by you as the Account address. The Account address is
also the address to which we will send any correspondence.
9.2. You must notify us within
7 days of any change in the Account address or your other contact details. You
can notify us by contacting Customer Services who may require you to confirm
such notification in writing. You will be liable for any loss that directly
results from any failure to notify us of such a change as a result of undue
delay, your gross negligence or fraud. We will need to verify your new Account
address and shall request the relevant proofs from you.
9.3. We reserve the right at
any time to satisfy ourselves as to your identity and home address (for
example, by requesting relevant original documents) including for the purposes
of preventing fraud and/or money laundering. In addition, at the time of your
application or at any time in the future, in connection with your Account, you
authorise us to perform electronic identity verification checks directly or
using relevant third parties.
10. Right to Cancel (“Cooling-Off”)
You have a right to withdraw from
this Agreement under the following conditions:
10.1. where you purchased the
Payment Services then you have a “Cooling Off” period of 14 days beginning on
the date of the successful registration of your Account, to withdraw from this
Agreement and cancel the Payment Services, without any penalty but subject to
deduction of any reasonable costs incurred by us in the performance of any part
of the provision of services before you cancel. You must contact us within this
14-day period and inform us that you wish to withdraw from this Agreement and
you must not use the Payment Services. We will then cancel the Payment Services
and reimburse the amount of Available Balance on the Account to you. However,
we reserve the right to hold Available Balance for up to 30 business days from
receipt of your instructions before returning the balance, to ensure that
details of all Transactions have been received.
10.2. After the Cooling Off
period you may only terminate the Payment Services as described in Clause 12.
11. Expiry & Redemption
11.1. Your Card has an expiry
date printed on it (the “Expiry Date”).
The Card (and any Secondary Card) and any PFS IBAN linked to the Card will no
longer be usable following the Expiry Date, and you must not use it after that
time, but you will still be able to receive and send funds to and from the
Account associated with the Card.
11.3. If your PFS IBAN is
linked to your Account, rather than linked to your Card, then it will not
expire when the Card expires, but will be available to use as long as the
Account is available for your use.
11.4. Your funds are available
for redemption by contacting us at any time before the end of the 6 years after
the date on which this Agreement ends under Clause 12,
after which time your Available Balance will no longer be redeemable to you and
we are entitled to retain the corresponding funds. Where an Available Balance
remains for more than one year after the date on which this Agreement ends
under Clause 12,
we are not required to safeguard the corresponding funds in our Customer Funds
Account, but you can still request redemption for up to 6 years. We may deduct
from the proceeds of redemption of any such Available Balance the amount of any
Late Redemption Fee.
11.5. Provided that your
request for redemption is made less than 12 months following the date on which
this Agreement ends under Clause 12,
redemption will not incur any Late Redemption Fee. If you make a request for
redemption more than 12 months after the date on which this Agreement ends
under Clause 12,
an Account Closure Fee may be charged (where specified).
11.6. We shall have the
absolute right to set-off, transfer, or apply sums held in the Account(s) or
Cards in or towards satisfaction of all or any liabilities and Fees owed to us
that have not been paid or satisfied when due.
11.7. We shall have the
absolute right to close your Account and submit a chargeback claim for the
relevant Transactions if your Account is in negative standing for more than 60
days. If our chargeback is successful, funds paid to your Account may only be
used to credit your Card or Account, and your Account will remain closed.
12. Termination or Suspension of Your Account and/or Processing of Transactions
12.1. We may terminate this
Agreement and your use of the Payment Services with prior notice of at least 2
months.
12.2. Your use of your Card and
any PFS IBAN linked to the Card ends on the Expiry Date in accordance with Clause
11.2.
12.3. This Agreement and your
use of the Payment Services will also end when your ability to initiate all
Transactions ceases.
i. there
is any fault or failure in the relevant data processing system(s);
ii. we
reasonably believe that you have used or are likely to use the Payment
Services, or allow them to be used, in breach of this Agreement or to commit an
offence;
iii. any
Available Balance may be at risk of fraud or misuse;
iv. we
suspect that you have provided false or misleading information;
v. we
are required to do so by law, the police, a court or any relevant governmental
or regulatory authority;
vi. required
to fulfil our legal obligations in relation to the fight against money
laundering and financing of terrorism;
vii. there
is suspicion of unauthorised or fraudulent access to or use of your Account or
that any of its security features have been compromised, including the
unauthorised or fraudulent initiation of a Transaction;
viii. we
have reasonable grounds to believe you are carrying out a prohibited or illegal
activity;
ix. we
are unable to verify your identity or any other information pertaining to you,
your Account or a Transaction.
12.5. If any Transactions are
found to have been made using your Card or PFS IBAN after expiry or any action
has been taken by us under Clause 12.4,
you must immediately repay such amounts to us.
12.6. Where it is practicable
and lawful for us to do so or would not compromise reasonably justified
security reasons, we will notify you via email of the suspension or restriction
and the reasons for it before such measures take place or immediately
thereafter.
12.7. We will reinstate your
Account or execute the relevant Transaction(s) as soon as practicable after the
reasons pursuant to Clause 12.4
no longer apply or exist.
12.8. If you wish to terminate
the Payment Services at any time, you must request termination and the return
of your Available Balance in the Mobile application or by email to our address
in Clause 2 from the email address registered in your Account. Our Customer
Services department will then suspend all further use of your Payment Services.
12.9. Once we have received all
the necessary information from you (including any Customer Due Diligence) and
all Transactions and applicable Fees and charges have been processed, we will
refund to you any Available Balance less any Fees and charges payable to us,
provided that:
i. you
have not acted fraudulently or with gross negligence or in such a way as to
give rise to reasonable suspicion of fraud or gross negligence; and
ii. we
are not required to withhold your Available Balance by law or regulation, or at
the request of the police, a court or any regulatory authority.
12.10. Once the Payment
Services have been terminated, it will be your responsibility to destroy the
Card(s) that were provided to you.
12.11. If, following
reimbursement of your Available Balance, any further Transactions are found to
have been made or charges or Fees incurred using the Card(s) or we receive a
reversal of any prior funding Transaction, we will notify you of the amount and
you must immediately repay to us such amount on demand as a debt.
13. Loss or Theft of your Card or Misappropriation of Your Account
13.1. If your Card is lost or
stolen or if you think someone is using your Card, PIN and/or Access Codes without
your permission or if your Card is damaged or malfunctions:
i. you
must contact us as soon as possible and you must provide us with your Account
or Card number and either your Username and security answer or some other
identifying details acceptable to us so that we can be sure we are speaking to
you; and
ii. Provided
we have obtained your consent to close the Account, we will then provide you with
a replacement Card with a corresponding new Account loaded with an amount
equivalent to your last Available Balance.
13.2. Once we have been
notified of any loss or theft, we will suspend the Payment Services as soon as
we are able, to limit any further losses (see Clause 14).
We can only take steps to prevent unauthorised use of the Payment Services if
you can provide us with the Account or Card number and Username and security
answer and if you can produce sufficient details to identify yourself and the
relevant Account.
13.3. Replacement Cards will be
posted to the most recent Account address registered by you. Failure to provide
the correct address will result in a Card Replacement Fee.
13.4. If you subsequently find
or retrieve a Card that you have reported lost or stolen, you must immediately
destroy the found Card by cutting it in half through the magnetic stripe and
chip.
13.5. You agree to help us, our
agents, regulatory authorities and the police if your Card is lost, stolen or
if we suspect that the Payment Services are being misused.
14. Liability for Unauthorised or Incorrectly Executed Transactions
14.1. Subject to Clauses 14.2,
14.3
and 14.6
we will reimburse you in full for all unauthorised Transactions sent from your
Account immediately and in any event no later than the end of the following
Business Day after noting or being notified of the Transaction (except where we
have reasonable grounds for suspecting fraud), provided that you have informed
us of the unauthorised Transaction without undue delay after becoming aware of
the Transaction and in any event, no later than 13 months after the Transaction
was executed. Where applicable, we shall restore your Account to the state in
which it would have been had the unauthorised Transaction not taken place, so
that that the credit value date shall be no later than the date the amount had
been debited.
14.4. You shall not be liable
for losses incurred by an unauthorised Transaction which takes place after you
have notified us of a compromise of your Access Codes according to Clause 8,
unless you have acted fraudulently, or where we have failed to provide you with
the means to notify us in the agreed manner without delay on you becoming aware
of the loss, theft, misappropriation or unauthorised use of your Card or
Account.
14.5. We shall not be liable
for a refund or losses incurred by an incorrectly or non-executed payment
Transaction if the details of the payee’s account provided by you were
incorrect or we can prove that the full amount of the Transaction was duly
received by the payment service provider of the payee.
14.7. Where we are liable for
the incorrect execution of a Transfer or an International Transfer or a SEPA
Transfer that you receive under this Agreement, we shall immediately place the
amount of the Transaction at your disposal in accordance and credit the
corresponding amount to your Account no later than the date on which the amount
would have been value dated, had the Transaction been correctly executed.
14.8. Where we are liable for
the incorrect execution of a Payment, a Transfer, an International Transfer, or
a SEPA Transfer by you as payer, we shall, without undue delay, refund to you
the amount of the non-executed or defective Transaction, and, where applicable,
restore the debited Account to the state in which it would have been, had the
defective Transaction not taken place.
14.9. In the case of a
non-executed or defectively executed Payment, Transfer, international Transfer
or SEPA Transfer by you as payer, we shall, regardless of whether we are
liable, on request, make immediate efforts to trace the Transaction and notify
you of the outcome, free of charge.
14.10. A Payment initiated by
or through a payee (e.g. a Merchant) shall be considered to be unauthorised if
you have not given your consent for the Payment to be made. If you believe that
a Payment has been made without your consent you should contact us in
accordance with Clause 2.
14.11. A claim for a refund of
an authorised Direct Debit or Payment initiated by or through a payee (e.g. a
Merchant) where the authorisation did not specify an exact amount of payment
Transaction (and the amount of the Payment exceeded the amount that you
reasonably could have expected taking into account your previous spending
pattern, this Agreement and the circumstances of the case), must be made within
8 weeks from the date on which the funds were deducted from your Available
Balance. Within 10 Business Days of receiving your claim for a refund or within
10 Business Days of receiving further information from you, we will either refund
the full amount of the Payment as at the date on which the amount of the Payment
was debited or provide you with justification for refusing the refund.
14.12. The right to a refund
under this Clause 14
does not apply where you have given consent directly to us for the Payment to
be made and, if applicable, information on the Payment was provided or made
available to you by us or the payee in an agreed manner for at least four weeks
before the due date.
14.13. If you are not satisfied
with the justification provided for refusing the refund or with the outcome of
your claim for a refund, you may submit a complaint to us or contact the
complaints authority as described in Clause 16.
14.14. If at any time we have
incorrectly deducted money from your Available Balance, we shall refund the
amount to you. If we subsequently establish that the refunded amount had been
correctly deducted, we may deduct it from your Available Balance and may charge
you a Fee. If you do not have sufficient Available Balance, you must repay us
the amount immediately on demand.
14.15. Where any request,
Transaction, disputed Transaction, arbitration or reversed Transaction involves
third party costs, you remain liable for these and they will be deducted from
your Account or otherwise charged to you.
15. General Liability
15.1. Without prejudice to
Clause 14
and subject to Clause 15.4;
i. neither
party shall be liable to the other for indirect or consequential loss or damage
(including without limitation loss of business, profits or revenues), incurred
in connection with this Agreement, whether arising in contract, tort (including
negligence), breach of statutory duty or otherwise;
ii. we
shall not be liable:
1. if you are unable to use the
Card or Payment Services for any valid reason stated in this Agreement;
2. for any fault or failure
beyond our reasonable control relating to the use of the Payment Services,
including but not limited to, a lack of Available Balance or fault in or
failure of data processing systems;
3. for any loss, fault or
failure relating to the use of a Third-Party Provider as stated in Clause 6.3,
6.6
and 6.7
of this Agreement,
5. for the goods or services
that are purchased with your Card;
6. for any dispute you might
have with a Merchant or other user of the Payment Service where you acted with:
6.1. undue delay
6.2. fraudulently; or
6.3. with gross negligence
(including where losses arise due to your failure to keep us notified of your
correct personal details).
15.2. You agree that you will
not use the Payment Services in an illegal manner and you agree to indemnify us
against any claim or proceeding brought about by such illegal use of the
Payment Services by you, your Authorised Person(s) and Additional Cardholder(s).
15.3. You are solely
responsible for your interactions with Merchants or other users of the Payment
Service. We reserve the right, but have no obligation, to monitor or mediate
such disputes.
15.4. To
the fullest extent permitted by relevant law, and subject to Clause 14 and Clause 15.5, our total liability under or arising from this Agreement shall
be limited as follows:
i. where
your Card is faulty due to our default, our liability shall be limited to
replacement of the Card or, at our choice, repayment to you of the Available
Balance; and
ii. in
all other circumstances of our default, our liability will be limited to repayment
of the amount of the Available Balance.
15.6. No party shall be liable
for, or be considered in breach of this Agreement on account of, any delay or
failure to perform as required by this Agreement as a result of any causes or
conditions which are beyond such Party’s reasonable control.
16. Dispute Resolution
16.1. We are committed to providing
an excellent customer experience for all our Customers. If we do not meet your
expectations in any way, we want to have the opportunity to put things
right.
16.2. In the first instance,
your initial communication will be with our Customer Services Team who can be
contacted by Email to support@mypocket.io or by phone to
+33 1 86 26 93 35. Our Customer Services Team
will listen to your needs and will do their best to solve your issue promptly
and fairly. We value the opportunity to review the way we do business and help
us meet our customers’ expectations.
16.3. If having received a
response from our Customer Services Team you are unhappy with the outcome,
please contact the Complaints Team of Prepaid Financial Services Ltd, 5th Floor, Langham House, 302-308 Regent Street, London, W1B 3AT in writing
via email on complaints@prepaidfinancialservices.com.
16.4. Once received, the
Complaints Team will conduct an investigation and you will receive a response
of its findings within 15 days of receipt of the complaint. In exceptional
circumstances where we are unable to reply within the first 15 days, we will
reply providing a reason for the delay and deadline for response, not more than
35 days after first receipt of complaint.
16.5. If the Complaints Team is unable
to resolve your complaint and you wish to escalate your complaint further,
please contact the Financial Ombudsman Service at South Key Plaza, 183 Marsh
Wall, London, E14 9SR. Details of the service offered by the Financial
Ombudsman Service are available at http://www.financialombudsman.org.uk/consumer/complaints.htm
or alternatively you can lodge your complaint in
your country of domicile with the Online Dispute Resolution process at
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
16.6. You must provide us with
all receipts and information that are relevant to your claim.
17. Your Personal Data
17.1. PFS
is a registered Data Controller with the Information Commissioners Office in
the UK under registration number Z1821175 https://ico.org.uk/ESDWebPages/Entry/Z1821175
17.2. In
order for us to provide you with the services relating to your Account, we are
required to collect and process personal data about you, Additional Cardholders
and Authorised Persons, with your consent or on a legal basis to meet our obligations
for Anti-Money Laundering legislation or other governmental organisation.
17.3. Your
consent will be sought for collection of your data and you have the right to
agree or decline. Where you decline consent for the collection and processing
of your data we reserve our right to discontinue service due to our obligations
as a financial services institution.
17.4. We
may disclose or check your personal data with other organisations and obtain
further information about you in order to verify your identity and comply with
applicable money laundering and governmental regulations. A record of our
enquiries will be left on your file.
17.6. You
have the right to receive information concerning the personal data we hold
about you and to rectify such data where it is inaccurate or incomplete. You
have the right to object to or withdraw any consent you have given for certain
types of processing such as direct marketing.
17.7. Your
data will be retained for 6 years after the end of the provision of services to
you, where your data will be destroyed in compliance with the requirements of
the General Data Protection Regulation.
17.8. In
the event that you wish to make a complaint about how your personal data is
being processed by us (or third parties as described in 17.5 above), or how your complaint has been handled, you have the
right to lodge a complaint directly with the supervisory authority and PFS’s
Data Protection Officer.
17.9. Our
Privacy Policy provides full details on your rights as a data subject and our
obligations as a data controller. Please read this document carefully and
ensure you understand your rights.
18. Changes to the Terms and Conditions
We may update or amend these terms and conditions
(including our Fees & Limits Schedule). Notice of any changes will be given
on the Website, or by e-mail notification, or by notifications in the Mobile
application, or by SMS at least 2 months in advance. By continuing to use the
Payment Services after the expiry of the 2-month notice period you acknowledge
that you indicate your acceptance to be bound by the updated or amended terms
and conditions. If you do not wish to be bound by them, you should stop using
the Payment Services and terminate this Agreement in accordance with Clause 10
before the changes take effect.
19. Miscellaneous
19.1. We may assign or transfer
our rights, interest or obligations under this Agreement to any third party
(including by way of merger, consolidation or the acquisition of all or
substantially all of our business and assets relating to the Agreement) upon 2
month’s written notice. This will not adversely affect your rights or
obligations under this Agreement.
19.2. Nothing in this Agreement
is intended to confer a benefit on any person who is not a party to it, and no
such person has any right under the Contracts (Rights of Third Parties) Act
1999 to enforce any terms of this Agreement, but this Clause does not affect a
right or remedy of a third party which exists or is available apart from that
Act.
19.3. Any waiver or concession
we may allow you, will not affect our strict rights and your obligations under
this Agreement.
19.4. This Agreement and the
documents referred to in it, constitute the entire agreement and understanding
of the parties and supersede any previous agreement between the parties
relating to the subject matter of this Agreement.
20. Funds
Protection
All relevant funds corresponding to your Available
Balance are segregated from our funds and held in the Customer Funds Account in
accordance with the safeguarding requirements of the Electronic Money
Regulations 2011 by law. In the event that we became insolvent those funds are
protected against claims made by any of our creditors.
21. Regulation
& Law
21.1. The Payment Services,
Card and Account are payment services and not deposit, credit or banking
products and are not covered by the Financial Services Compensation Scheme.
21.2. This Agreement shall be
governed by and interpreted in accordance with the laws of England & Wales,
and any dispute or claim in relation to this Agreement shall be subject to the
non-exclusive jurisdiction of the English courts. However, if you reside
outside of England and Wales you may bring an action in your country of residence.
_______________________________________________
Fee and Limits Schedule
Fees charged in euros when the default currency is the euro
(EUR):
Subscription and
activation Fee |
Fee |
Min |
Max |
Annual
Subscription |
between €0 and €20 |
NA |
NA |
Monthly
Subscription |
between €0 and €2.50 |
NA |
NA |
Special secured
postage |
€9.00 |
NA |
NA |
Loading fees |
Fee |
Min |
Max |
Loading with an
external Credit Card |
Free or 1% of the loaded amount according to the chosen subscription and
the loaded amount in current month |
€0.20 |
NA |
Loading with an
external Debit Card |
€0.20 |
NA |
|
Loading by
French MyPocket vouchers |
2% of the voucher value |
NA |
NA |
Loading by cash
at UK Payzone |
€3.00 |
NA |
NA |
Loading by cash
at UK Post offices |
€3.00 |
NA |
NA |
SMS Transaction fees |
Fee |
Min |
Max |
SMS Balance
Check |
€0.50 |
NA |
NA |
SMS Card to
Card Transfer |
€1.00 |
NA |
NA |
SMS Block |
€1.00 |
NA |
NA |
SMS Unblock |
€1.00 |
NA |
NA |
SMS PIN request |
€1.00 |
NA |
NA |
Administrative
transaction fees |
Fee |
Min |
Max |
Lost &
Stolen Replacement Card |
€10.00 |
NA |
NA |
Late redemption
fee |
€15.00 |
NA |
NA |
Customer
Service Call: |
|||
–
Account closure fee/Card cash out on Customer request |
€7.00 |
NA |
NA |
–
Chargeback processing fee (Case to case – basis) |
€15.00 |
NA |
NA |
–
Balance check, Card lock, Card unlock via Customer Service |
€1.50 |
NA |
NA |
Customer
Service Call fees for international transfers excl. EUR/EUR, GBP/GBP and
Pocket to World transfers: |
|||
–
Changing conversion date fee |
€20.00 |
NA |
NA |
–
SWIFT proof of payment fee |
€20.00 |
NA |
NA |
–
Trade cancellation fee |
€20.00 |
NA |
NA |
ATM usage fees |
Fee |
Min |
Max |
ATM withdrawal
SEPA zone |
Free
or €1.00 according to |
NA |
NA |
ATM withdrawal
out of SEPA zone |
2.00% |
€3.00 |
NA |
ATM Balance Inquiry |
€0.50 |
NA |
NA |
ATM PIN change |
€0.50 |
NA |
NA |
ATM withdrawal
decline Fee |
€0.10 |
NA |
NA |
POS transaction fees |
Fee |
Min |
Max |
POS domestic
(SEPA zone) |
€0.00 |
NA |
NA |
POS out of
domestic zone (out of SEPA zone) |
0.65% + €0.60 |
NA |
NA |
Payment Decline
fee (same as ATM Decline fee) |
€0.10 |
NA |
NA |
Pocket to Pocket
transfer fees – Transfers between MyPocket members |
Fee |
Min |
Max |
Transferring
money via card to card transfer (Sender’s side) |
Free
or €0.30 according to |
NA |
NA |
Outgoing bank transfer
fees |
Fee |
Min |
Max |
Outgoing SEPA
bank transfer EUR to external EUR bank account or GBP to external GBP bank
account |
Free
or €1 according to the |
NA |
NA |
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – Normal priority |
Transfer
fees depending on the country of destination. Specified in the app at the
time of transfer order validation. |
||
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – High priority (SWIFT) |
|||
IVR fees |
Fee |
Min |
Max |
Initial PIN
Enquiry |
€0.00 |
NA |
NA |
Subsequent PIN
Enquiry |
€1.00 |
NA |
NA |
IVR Balance
Check |
€1.00 |
NA |
NA |
IVR Card Lock |
€1.00 |
NA |
NA |
Direct Debit
transaction fees |
Fee |
Min |
Max |
Direct debit of
GBP account |
€1.00 |
NA |
NA |
Direct debit
decline fee of GBP account |
€5.00 |
NA |
NA |
Other fees |
Fee |
Min |
Max |
SMS PIN
Retrieval Fee requested via MyPocket app |
€1.00 |
NA |
NA |
Monthly
Inactivity fee (in addition to the subscription fee) |
€2.50 / month if less than 6 transactions |
NA |
NA |
FX markup fee |
2% |
NA |
NA |
FX markup fee
on currency exchange and international outgoing SWIFT payment |
1.5% |
NA |
NA |
Other services |
Fee |
Min |
Max |
Outgoing
International money transfer via Pocket to World (remittance fee) |
Remittance
fees will apply |
Fees charged in pounds Sterling when the default currency
is pounds Sterling (GBP):
Subscription and
activation Fee |
Fee |
Min |
Max |
|
Annual
Subscription |
between £0 and £20 |
NA |
NA |
|
Monthly
Subscription |
between £0 and £2.50 |
NA |
NA |
|
Special secured
postage |
£9.00 |
NA |
NA |
|
Loading fees |
Fee |
Min |
Max |
|
Loading with an
external Credit Card |
Free or 1% of the loaded amount according to the chosen subscription and
the loaded amount in current month |
£0.20 |
NA |
|
Loading with an
external Debit Card |
£0.20 |
NA |
||
Loading by
French MyPocket vouchers |
2% of the voucher value |
NA |
NA |
|
Loading by cash
at UK Payzone |
£3.00 |
NA |
NA |
|
Loading by cash
at UK Post offices |
£3.00 |
NA |
NA |
|
SMS Transaction fees |
Fee |
Min |
Max |
|
SMS Balance
Check |
£0.50 |
NA |
NA |
|
SMS Card to
Card Transfer |
£1.00 |
NA |
NA |
|
SMS Block |
£1.00 |
NA |
NA |
|
SMS Unblock |
£1.00 |
NA |
NA |
|
SMS PIN request |
£1.00 |
NA |
NA |
|
Administrative
transaction fees |
Fee |
Min |
Max |
|
Lost &
Stolen Replacement Card |
£10.00 |
NA |
NA |
|
Late redemption
fee |
£15.00 |
NA |
NA |
|
Customer
Service Call: |
||||
–
Account closure fee/Card cash out on Customer request |
£7.00 |
NA |
NA |
|
–
Chargeback processing fee (Case to case basis) |
£15.00 |
NA |
NA |
|
–
Balance check, Card lock, Card unlock via Customer Service |
£1.50 |
NA |
NA |
|
Customer
Service Call fees for international transfers excl. EUR/EUR, GBP/GBP and
Pocket to World transfers: |
||||
–
Changing conversion date fee |
£18.00 |
NA |
NA |
|
–
SWIFT proof of payment fee |
£18.00 |
NA |
NA |
|
–
Trade cancellation fee |
£18.00 |
NA |
NA |
|
ATM usage fees |
Fee |
Min |
Max |
|
ATM withdrawal
SEPA zone |
Free
or £1.00 according to |
NA |
NA |
|
ATM withdrawal
out of SEPA zone |
2.00% |
£3.00 |
NA |
|
ATM Balance
Inquiry |
£0.50 |
NA |
NA |
|
ATM PIN change |
£0.50 |
NA |
NA |
|
ATM withdrawal
decline Fee |
£0.10 |
NA |
NA |
|
POS transaction fees |
Fee |
Min |
Max |
|
POS domestic
(SEPA zone) |
£0.00 |
NA |
NA |
|
POS out of
domestic zone (out of SEPA zone) |
0.65% + £0.60 |
NA |
NA |
|
Payment Decline
fee (same as ATM Decline fee) |
£0.10 |
NA |
NA |
|
Pocket to Pocket
transfer fees – Transfers between MyPocket members |
Fee |
Min |
Max |
Transferring
money via card to card transfer (Sender’s side) |
Free
or £0.30 according |
NA |
NA |
Outgoing bank transfer
fees |
Fee |
Min |
Max |
Outgoing SEPA
bank transfer EUR to external EUR bank account or GBP to external GBP bank
account |
Free
or £1 according to the |
NA |
NA |
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – Normal priority |
Transfer
fees depending on the country of destination. Specified in the app at the
time of transfer order validation. |
||
Intenational outgoing
transfer fee (excluding
EUR/EUR, GBP/GBP and Pocket to World transfers) – High priority (SWIFT) |
|||
IVR fees |
Fee |
Min |
Max |
Initial PIN
Enquiry |
£0.00 |
NA |
NA |
Subsequent PIN
Enquiry |
£1.00 |
NA |
NA |
IVR Balance
Check |
£1.00 |
NA |
NA |
IVR Card Lock |
£1.00 |
NA |
NA |
Direct Debit
transaction fees |
Fee |
Min |
Max |
Direct debit of
GBP account |
£1.00 |
NA |
NA |
Direct debit
decline fee of GBP account |
£5.00 |
NA |
NA |
Other fees |
Fee |
Min |
Max |
SMS PIN
Retrieval Fee requested via MyPocket app |
£1.00 |
NA |
NA |
Monthly
Inactivity fee (in addition to the subscription fee) |
£2.50 / month if less than 6 transactions |
NA |
NA |
FX markup fee |
2% |
NA |
NA |
FX markup fee
on currency exchange and international outgoing SWIFT payment |
1.5% |
NA |
NA |
Other services |
Fee |
Min |
Max |
Outgoing
International money transfer via Pocket to World (remittance fee) |
Remittance
fees will apply |
Spending limits when the default currency is the euro
(EUR):
Spending limits when the default currency is pounds
Sterling (GBP):
|
GBP default currency |
|||
Chosen subscription |
Free |
Premium |
||
Type |
Frequency |
Max Times |
|
|
ATM cash limit |
Daily |
5 |
£90 |
£180 |
ATM cash limit |
Monthly |
– |
£450 |
£865 |
Payment limit |
Daily |
20 |
£1,400 |
£2,600 |
Payment limit |
Monthly |
– |
£1,400 |
£2,600 |
ATM per withdrawal
limit |
£90 |
£180 |
||
Payment or
SEPA limit per transaction |
£1,400 |
£2,600 |
Loading limits when the default currency is the euro (EUR):
Loading limits when the default currency is pounds Sterling
(GBP):
|
GBP default currency |
|
Chosen subscription |
Free |
Premium |
Type |
|
|
Minimum initial
load |
£10 |
£10 |
Maximum initial
load |
£1,400 |
£2,600 |
Max No of loads
per day |
20 |
20 |
Max No of loads by card per day |
3 |
3 |
Minimum reload
amount |
£0.01 |
£0.01 |
Maximum reload
amount |
£1,400 |
£2,600 |
Maximum load via MyPocket vouchers
per month |
€1 000 |
€1 000 |
Maximum
load amount per day |
£2,800 |
£7,800 |
Maximum load amount by card per day |
£2 500 |
£2 500 |
Maximum
load amount per month |
£2,800 |
£8,600 |
Maximum cumulative
yearly load |
£33,600 |
£105,000 |
Maximum card
balance |
£2,800 |
£8,600 |