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answer your questions
Here you will find answers to the most frequently asked questions.
Make a complaint
We draw your attention to the fact that MyPocket is a digital service provided exclusively online, without any branch or office, and that Fair-eZone does not receive any customers at its head office address or at any other address.
- By mail at the following address: Fair-eZone / Service Réclamations / 27 rue Mansart / 37 300 Joué-lès-Tours / France
- By email to support@mypocket.io
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.
If you are not satisfied with the answer you get you can contact the Bank of Lithuania.
The Bank of Lithuania can be contacted by filling in the form available on the Bank of Lithuania's website at: https://www.lb.lt/en/complaints-against-a-financial-serviceprovider#ex-1-3 .
The Form must be sent:
- By email to info@lb.lt
- By post to the following address: Žalgirio g. 90, LT09303 Vilnius, Republic of Lithuania
1) First of all, we advise you to lock your card
2) Please send us an extract of the statement where the purchases you are contesting appear + a complaint + an explanatory handwritten letter to the following address Fair-eZone / 27 rue Mansart / 37 300 Joué-lès-Tours.
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.