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answer your questions
Here you will find answers to the most frequently asked questions.
Make a complaint
We draw your attention to the fact that MyPocket is a digital service provided exclusively online, without any branch or office, and that Fair-eZone does not receive any customers at its head office address or at any other address.
- By mail at the following address: Fair-eZone / Service Réclamations / 27 rue Mansart / 37 300 Joué-lès-Tours / France
- By writing to the customer service at support@mypocket.io
- Or by calling the customer service at +33 1 86 26 93 35
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.
You can submit your case to the mediator
1) Lock your card
2) Please send us an extract from the statement showing the purchases you are disputing + a complaint form + an explanatory handwritten letter to the following address: 27 rue Mansart / 37300 Joué-lès-Tours - France.
Please note that no dispute or claim can be reported or settled in person. Indeed, any complaint or dispute is settled remotely by the customer service as indicated above. No customer going physically to the Fair-eZone head office or to any other address will be received.