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answer your questions

Here you will find answers to the most frequently asked questions.

How to identify yourself

When you register, the verification of your identity requires 3 steps:

  • A photo of your valid identity document
  • Une vidéo de votre visage, pour le comparer avec votre pièce d’identité
  • Proof of address less than 3 months old
  • National ID card from a European country
  • Passport that can come from all over the world
  • Residence permit in a European country for any duration
  • For French and Spanish residents: temporary residence authorisation
    Or European residence permit of any duration
  • European driving license - New secured model (issued from September 2013)
    (the British driving licence is no longer accepted)

When you register, after providing your ID and a video of your face, you must provide proof of address.

This must be less than 3 months old.

Proof of address accepted:

  • Electricity bill
  • Telephone bill (excluding mobile phone bill)
  • Internet bill
  • Gas bill
  • Rent receipt
  • Tax receipt or tax notification dated within the current year
  • Bank statement
  • Certificate from Pôle Emploi or the Caisse d’Allocations Familiales (CAF)
  • Certificate of Home or Vehicle Insurance
  • Payment schedule for electricity or gas
  • If you are hosted by a third party, please provide us with a certificate of accommodation + a copy of the host's ID + proof of address

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