We are here to
answer your questions

Here you will find answers to the most frequently asked questions.

How to identify yourself

  • National ID card from a European country
  • Passport that can come from all over the world
  • Residence permit in a European country for any duration
  • For French and Spanish residents: temporary residence authorisation
    Or European residence permit of any duration
  • European driving license - New secured model (issued from September 2013)
    (the British driving licence is no longer accepted)

Once the proofs required are validated (Proof of ID and Selfie with the ID used at thesubscription next to you), a MyPocket card will be sent to your address within two weeks.

Upon receipt of the card, you’ll have to enter your number CHID available on the back of the MyPocket card. The CHID has a combination of 12 digits, starting by 20000xxxxxxx.

The code entry must be done in the app, in the tab “Card”. You should then click on “Activate my card”. Once that action is done, your account will be definitively validated, and you’ll be able to access to all the MyPocket features.

In case of doubt on the address or in case of the non-receipt of the card, a proof of address dated within the last 3 months might be required. The validation of your account will be suspended until we receive the proof of address. You’ll find below the list of documents accepted as a proof of address:

  • Electricity bill
  • Mobile phone bill
  • Internet bill
  • Gas bill
  • Rent receipt
  • Tax receipt or tax notification dated within the current year
  • Bank statement
  • Certificate from Pôle Emploi or the Caisse d’Allocations Familiales (CAF)
  • Certificate of Home or Vehicle Insurance
  • Payment schedule for electricity or gas
  • Proof of accommodation from a third party (dated within the last 3 months) and proof of identity of said third party

Enter your phone number to join us

and receive your free MyPocket Mastercard®