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answer your questions

Here you will find answers to the most frequently asked questions.


How to identify yourself

When you register, the verification of your identity requires 3 steps:

  • A photo of your valid identity document
  • A video of your face to compare with your identity document
  • Proof of address less than 3 months old
  • National ID card from a European country
  • Passport that can come from all over the world
  • Residence permit in a European country for any duration
  • For French and Spanish residents: temporary residence authorisation
    Or European residence permit of any duration
  • European driving license - New secured model (issued from September 2013)
    (the British driving licence is no longer accepted)

When you register, after providing your ID and a video of your face, you must provide proof of address.

This must be less than 3 months old.

Proof of address accepted:

  • Energy, gas, electricity or water bill
  • Fixed telecom line invoice
  • Internet bill
  • EDF certificate
  • Receipt of rent or lease from a public body
  • Deed of ownership less than 3 months old
  • Bank or credit card statement
  • Notice of tax assessment
  • Payment schedule for electricity or gas
  • Pôle emploi / CAF certificate
  • Proof of address provided by your employer
  • If you are hosted by a third party, please provide us with a certificate of accommodation + a copy of the host's ID + proof of address

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