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answer your questions
Here you will find answers to the most frequently asked questions.
Fees
Outgoing transfer
3 free transfers a month then €1 or £1 each
10 free transfers a month then €1 or £1 each
Outgoing transfer
2 free transfers a month then €1.50 or £2.10 each
2 free transfers a month then €1.20 or £1.85 each
Pocket to Pocket transfer
3 free transfers a month then €0.30 or £0.30 each
10 free transfers a month then €0.30 or £0.30 each
SEPA zone withdrawal at ATMs
€1.50 or £1.50 per withdrawal
3 free transfers a month then €1.50 or £1.50 each
International withdrawal at ATMs
2% of the amount withdrawn with a minimum of €3.00 or £3.00
2% of the amount withdrawn with a minimum of €3.00 or £3.00
Withdrawal limits at ATMs
€100 or £90 a day
€500 or £450 a month
€200 ou £180 a day
€1000 or £865 a month
Decline fees
€0.20 or £0.20
€0.20 or £0.20
SEPA zone payments fees
It's free!
It's free!
International payments fees
0.60 € + 0.65%
or £0.60 + 0.65% of the amount
0.60 € + 0.65%
or £0.60 + 0.65% of the amount
Via a SEPA bank transfer for EUR cards
It's free!
It's free!
Via a GBP bank transfer for GBP cards
It's free!
It's free!
By credit or debit card
2% of the amount (minimum €0.50 / £0.50)
Free up to €250 or £250
then
2% of the amount
By Pocket to Pocket transfer
It's free!
It's free!
By MyPocket voucher in France
3% of the coupon amount
3% of the coupon amount
Limits
€2000 or £1700
per transaction
(limited to €3000
or £2800 a month)
€3000 or £2600
per transaction
(limited to €10000
or £8600 a month)