We are here to
answer your questions

Here you will find answers to the most frequently asked questions.

The MyPocket card

Please allow approximately 15 working days between order and arrival of the card.

Block the card in the “Card” tab of the MyPocket App. If you confirm that your card has been lost, please call +33 1 86 26 93 35 to report it as lost.

To order a new card afterwards, please contact customer service by writing to support@mypocket.io.

Block the card in the “Card” tab of the MyPocket App. If you confirm that your card has been lost, please call +33 1 86 26 93 35 to report it as lost.

To order a new card afterwards, please contact customer service by writing to support@mypocket.io.

3 possibilities:

  • Preferably use the MyPocket App, in the card tab, at no fee
  • or call the + 33 1 86 26 93 35 at a cost of a call towards France + 1€
  • or via SMS: please send the word LOCK followed by the 4 last numbers of your card to the + 33 7 56 79 63 12, at a cost cost of a SMS towards France + 1€

2 possibilities:

  • Preferably use the MyPocket App, in the card tab, at no fee
  • or via SMS: please send the word UNLOCK followed by the 4 last numbers of your card to the + 33 7 56 79 63 12, at a cost cost of a SMS towards France + 1€

Please contact the customer service by writing to support@mypocket.io or call the customer service on +33 1 86 26 93 35.

Every usual daily banking transactions excepting direct debit outside of the UK