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In the MyPocket app, you can create a virtual card or order a physical card, or both:

• The virtual card will be useful for shopping on the Internet.
  Special offer: Currently, the creation of the virtual card is instantaneous and free.
• The physical card can be requested in the app if you do not have one yet. It will normally be delivered to you within 15 days. If it has still not arrived after 15 working days, please write to support@mypocket.io

Allow approximately 15 working days between the order and the arrival of the card.

If it has not been delivered after 15 working days, please write to support@mypocket.io

Block the card in the "Card" tab of the MyPocket App.

If you confirm that your card has been lost, please stop payment by writing to support@mypocket.io or by calling the interbank opposition service on 0 892 705 705 (open 7 days a week and 24 hours a day), a surcharged number: cost of a call to a landline number + €0.34 incl. tax/min.

To order a new card, please contact customer service at support@mypocket.io.

Block the card in the "Card" tab of the MyPocket App.

You can then oppose the payment by writing to support@mypocket.io or via the interbank opposition service by calling 0 892 705 705 (open 7 days a week and 24 hours a day), a surcharged number: cost of a call to a fixed number + €0.34 incl. tax/min.

To order a new card, please contact customer service at support@mypocket.io.

Use the MyPocket app, Card tab - free operation.

⇒ Select Lock (or Unlock).

• If you have not yet ordered your new MyPocket card in 2023, go to the MyPocket application, "Card" tab, and order a physical card.
• If you have lost your card, or if it has been stolen, you can request a new card by contacting customer service at support@mypocket.io
• If your current physical card is about to expire, you will be able to renew it in the MyPocket application, "Card" tab.

All standard bank account transactions except direct debits.