You are a client of MyPocket and wish to make a complaint about a particular topic (account, fees, disagreement about a payment, disfunction of your card, issue with a transfer,…), you can contact us:
  • By mail at the following address: Fair-eZone / Service Réclamations / 20 bis rue Louis Philippe – 92 200 Neuilly sur Seine
  • By calling the customer service at + 33 1 86 26 93 35
  • Or by email to

If an agreement cannot be reached with our claims department, you can also contact a mediator.